Job Summary
Lead troubleshooting and resolution of highly complex enterprise and cloud platform issues impacting production environments. Analyze diagnostic logs telemetry packet captures and performance metrics from Cisco enterprise platforms. Diagnose and resolve advanced issues related to search execution limitations data onboarding pipelines dashboard and analytics platforms and field extraction and lookup configurations. Replicate and reproduce complex customer issues in lab environments
Responsibilities
Lead troubleshooting and resolution of highly complex enterprise and cloud platform issues impacting production environments. Analyze diagnostic logs telemetry packet captures and performance metrics from Cisco enterprise platforms. Diagnose and resolve advanced issues related to search execution limitations data onboarding pipelines dashboard and analytics platforms and field extraction and lookup configurations. Replicate and reproduce complex customer issues in lab environments for deep technical investigation and validation. Provide advanced troubleshooting and debugging incident and escalation management documentation and knowledge management. Offer technical mentoring and leadership while collaborating cross-functionally. Manage customer communication and proactively identify cases lacking progress working with Technical Leads and engineering teams to accelerate issue resolution. Create and manage JIRA tickets for identified defects feature requests and operational improvements. Develop troubleshooting guides runbooks and standard operating procedures. Organize and facilitate weekly technical enablement sessions knowledge-sharing workshops and troubleshooting reviews based on trend analysis and team feedback. Mentor junior engineers and provide guidance on troubleshooting methodologies best practices and escalation handling.
Required technical skills include cloud and platform technologies AWS Azure and Google Cloud Platform. Proficiency in SPL queries Linux system administration Splunk administration and search optimization is essential. Candidates must be capable of analyzing Splunk logs metadata and scheduler.log with awareness of vulnerability and threat management and basic knowledge of networking concepts. A solid understanding of Splunk architecture and its core components is required along with experience using JIRA Confluence and Git/GitHub.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
