Key responsibilities:
· Act as MES Werum PAS|X Service Delivery, serving as the single point of accountability for end-to-end MES operations and services.
· Handle transition, takeover, and operational readiness of MES/PAS‑X systems, ensuring documentation and knowledge continuity.
· Own incident, change, and problem management in ServiceNow (SNOW), including P1/P2 handling, RCA leadership, and corrective/preventive actions.
· Perform daily MES/PAS-X monitoring, respond to alerts, execute SOPs, and coordinate patching, maintenance, and planned/unplanned downtime.
· Drive MES upgrades, releases, backups, and DR activities, including test planning, execution, and validation evidence collection.
· Jointly manage CSV/validation documentation (URS, HDS, SDS, VP, TP, RA, DRP, VSR, TSR, retirement) and support audits and inspections.
· Prepare and maintain SLA dashboards, service reports, incident trends, and compliance metrics.
· Lead continuous service improvement, including automation opportunities, enhancement analysis, and operational optimization.
· Conduct business and technical risk assessments and develop IT service continuity and mitigation plans.
· Manage MES user and security administration, including IDM alignment, access approvals, and reporting interfaces.
· Collaborate closely with technical owners, site operations, vendors, and internal governance teams.
· Ensure compliance with GxP regulations and audit readiness at all times.
· Willing to work in rotational shifts and occasional weekend (Saturday/Sunday) support for maintenance activities, as per project requirements.
Required Skills & Experience
· Strong experience in MES Werum PAS‑X systems.
· Hands-on expertise in ServiceNow (Incident, Change, SLA management).
· Proven knowledge of GxP, validation, audit support, and CSV processes.
· Excellent communication, coordination, and stakeholder management skills.
Benefits Cognizant:
· Be Well program - Designed with flexibility in mind to meet the diverse needs of each associate, provides the physical, mental and financial support needed to navigate life and work. Here are a few highlights of the program:
· Physical and mental wellbeing – Access to benefits and programs that support your physical and mental health
· Private Medical Subscription or Insurance
· Life insurance
· Employee Assistance Program – a variety of mental wellbeing resources designed to support you on your mental health journey
· Life & Work culture – Benefits that empower you to make time for yourself and the things that matter at work and outside of it
· Annual leave – 22 working days
· Professional development - trainings, workshops, certifications - we facilitate access to high quality training programs and certifications on both technical and soft-skills areas, aligned with business needs and personal goals
Please note that only suitable candidates will be contacted. Cognizant and its affiliated companies are firmly committed to protecting your privacy. This Candidate Privacy Notice provides you with all the details on what we do with Personal Information we collect during and after the recruitment process.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
