Hybrid role with office travel to London required occasionally.
Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business Applications team is hiring now and we’re looking for our next Microsoft Dynamics 365 CRM Functional Consultant to join us.
The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.
What impact will you have?
You’ll play a key role in delivering Dynamics 365 CRM solutions for Cognizant’s public sector customers, working closely with stakeholders, business analysts, delivery teams and technical specialists to shape solutions that are practical, scalable and aligned to client outcomes. This is a hands-on functional consulting role where you’ll lead conversations, challenge thinking, map business processes and help translate requirements into high-quality Microsoft Business Applications solutions.
What you’ll be doing
• Leading discovery sessions, workshops and business process mapping activities with client stakeholders.
• Understanding business challenges and translating them into clear requirements, user stories, product backlogs and solution designs.
• Advising clients on how Dynamics 365 CE capabilities can support their operating model and future ambitions.
• Supporting fit-gap analysis, solution configuration, functional design and user expectation management across Agile delivery projects.
• Collaborating with developers, architects and delivery leads on data integration, migration, performance and implementation activities.
• Helping shape estimates, proposals and RFP or RFI responses for new Dynamics 365 opportunities.
• Supporting and guiding business analysts, agile teams and client stakeholders through delivery.
What you’ll bring
• Strong functional consulting experience with Microsoft Dynamics 365 CE / CRM.
• A confident client-facing style, with the ability to lead workshops and communicate with both technical and non-technical audiences.
• Experience gathering requirements, refining backlogs, mapping processes and shaping functional designs in Agile environments.
• Good understanding of Dynamics 365 configuration, extensibility, data migration, integration considerations and performance optimisation.
• Experience working with delivery teams, business analysts, product owners or agile teams to move ideas through to implementation.
• Commercial awareness and the ability to support estimates, bids, proposals or pre-sales activity.
• Awareness of Microsoft Azure and DevOps delivery practices.
Nice to have
• Experience working in public sector or complex enterprise environments.
• Product ownership or product management experience.
• Hands-on experience with Azure DevOps, Power Platform or wider Microsoft Business Applications.
• Microsoft Dynamics 365 certifications.
Ready to build what’s next?
If you’re looking for a role where you can bring together consulting, collaboration and Microsoft technology to deliver work that matters, we’d love to hear from you.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
