Job Summary
This hybrid role offers an opportunity for an experienced subject matter expert in insurance claims to support customer service operations within a multinational organization. The role focuses on delivering accurate and timely claims support enhancing customer experience and ensuring adherence to insurance domain standards while working in rotational shifts within a collaborative and diverse environment.
Responsibilities
Manage complex insurance claims by validating information coordinating with internal stakeholders and ensuring accurate resolution that aligns with organizational standards and customer expectations.Provide specialized support for customer inquiries related to claim status policy coverage and documentation requirements to deliver a consistent and empathetic service experience.Analyze claim trends and service patterns to identify recurring issues propose process enhancements and support continuous improvement initiatives within the claims function.Collaborate with operations teams to align claim handling practices with regulatory guidelines internal policies and domain best practices for insurance claims management.Document claim decisions and customer interactions in a clear and structured manner to maintain transparent records that support audits reviews and internal reporting.Coordinate with quality and training teams to share insights from daily claims handling enabling targeted coaching and updated reference materials for customer service teams.Support rotational shift operations by adapting to different time zones and workload variations while maintaining consistent service quality and adherence to service level expectations.Assist in stabilizing new process changes by providing feedback on workflow updates identifying potential operational risks and suggesting corrective actions.Guide junior team members on claims procedures and customer service etiquette by sharing domain knowledge and practical case scenarios that support on the job learning.Contribute to customer satisfaction initiatives by identifying opportunities to simplify communication reduce claim handling time and improve first contact resolution.Engage with technology and support teams to report system issues suggest enhancements for claims tools and help test new functionalities that improve daily operations.Ensure compliance with data privacy and confidentiality standards in all customer and claim related interactions to safeguard sensitive information and uphold company obligations.Participate in hybrid work arrangements by effectively managing onsite and remote responsibilities while maintaining collaboration with cross functional teams.
Qualifications
Possess five to eight years of hands on experience in insurance claims or related domain with strong exposure to customer service operations in a high volume environment.Demonstrate solid understanding of insurance concepts and claim lifecycle including intake assessment investigation settlement and closure within an organized workflow.Apply advanced customer service skills such as active listening clear communication and issue resolution to manage challenging customer interactions.Leverage experience in property and casualty insurance where available to handle specialized claim scenarios and support domain specific queries from internal teams.Utilize analytical skills to interpret claim data identify anomalies and support root cause analysis for process related issues.Adapt to rotational shifts by managing time effectively and maintaining work performance and reliability across varying schedules.Use collaboration and communication tools efficiently in a hybrid model to stay aligned with team objectives and operational updates.Exhibit familiarity with standard office productivity tools and claims management systems to perform daily tasks efficiently and accurately.Show commitment to continuous learning by keeping knowledge current on insurance regulations market practices and internal process updates.
Certifications Required
Preferred certifications include insurance domain certifications such as AINS or equivalent customer service certification relevant to claims management.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
