Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. Under supervision, the Insurance Billing Team Lead is responsible for overseeing and executing the full scope of billing operations, including complex account resolution, team oversight, and critical-level processing functions within Billing systems. This is a fully remote role for candidates living in the United States.
Role Responsibilities
- Ensure compliance with applicable State and Federal regulations
- Maintain effective relationships with external and internal customers
- Process basic billing functions which include but are not limited to: invoice generation, payment posting, account adjustments, and contact information updates
- Process new account records successfully within Billing systems
- Identify gaps or discrepancies in account balances
- Use Billing systems to determine account status and billing history
- Navigate and interpret data across multiple Billing and internal systems
- Process secondary level tasks which include but are not limited to: client emails, client escalations, disputed invoices, escalated collections accounts, and complex payment arrangements within Billing systems
- Draft and submit appeal or dispute documentation
- Understand the collections and recovery process as it applies to assigned accounts
- Process critical level tasks which include but are not limited to: aging accounts receivable error reports, write-off and bad debt reporting, loss of payment arrangement compliance, out-of-cycle billing reconciliation, and special projects
- Process payment reversal and returned item pass-back updates within Billing systems
- Complete missing account reconciliation and billing/payment discrepancy resolution
- Provides guidance, support, and oversight to team members
- Serve as a subject matter expert and point of escalation for complex billing issues
- Other duties as assigned.
Role Requirements
- High school diploma or GED
- 4 years of billing, accounts receivable, or collections processing experience
- Prior experience in a lead or supervisory capacity preferred
- PC proficiency to include Microsoft Office Excel, Word, and Outlook
- Clear and concise verbal and written communication skills
- Organizational skills including attention to detail and multi-tasking
- Ability to work scheduled hours. Overtime may be required including evenings, nights, weekends, and holidays
Salary and Other Compensation:
Applications will be accepted until July 10th, 2026.
The hourly rate for this position is $20 per hour.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
