1. Job Title : Project Manager 2. Job Summary : Serve as a project manager and scrum master for complex customer experience initiatives coordinating hybrid teams to deliver high quality solutions on time and within scope. Drive agile ceremonies remove impediments and ensure alignment with business stakeholders in provider focused environments. Apply strong scrum practices to enhance transparency collaboration and continuous improvement across day shift projects. 3. Experience : 8 - 9 years 4. Required Skills : Technical Skills: CX-Scrum Master Scrum Domain Skills: 5. Nice to have skills : Domain Skills:Provider Directory Maintenance 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Manage end to end delivery of technology projects by planning scope timelines resources and budgets to ensure predictable outcomes for customer experience initiatives -Coordinate hybrid project teams by organizing work clarifying priorities and ensuring effective communication between technical and business partners across day shift schedules -Facilitate scrum ceremonies by conducting sprint planning daily standups backlog refinement sprint reviews and retrospectives to maintain cadence and focus for the scrum team -Track project progress by monitoring sprint metrics milestones and dependencies to proactively identify risks and drive timely corrective actions -Remove obstacles for the scrum team by resolving conflicts addressing resource constraints and escalating critical issues to protect delivery commitments -Collaborate with product owners by refining product backlogs clarifying acceptance criteria and aligning user stories with strategic customer experience objectives -Prepare and present clear status updates by summarizing scope schedule risks and achievements to stakeholders enabling transparent decision making and confident sponsorship -Guide adoption of agile practices by mentoring team members on scrum values ceremonies and artifacts to build a culture of continuous improvement and accountability -Ensure quality delivery by coordinating testing activities defect triage and readiness checks to achieve stable releases that enhance customer journeys -Align project outcomes with company purpose by prioritizing features that improve service accessibility user satisfaction and operational efficiency for customers and providers -Utilize domain understanding in provider directory maintenance by coordinating tasks that improve data accuracy provider information integrity and regulatory compliance when applicable -Monitor hybrid work practices by ensuring effective use of collaboration tools clear documentation and structured communication for both onsite and remote team members without requiring travel -Optimize stakeholder engagement by gathering feedback managing expectations and integrating insights into future sprints to maximize value delivered by the project team -Drive continuous improvement by analyzing sprint outcomes identifying process gaps and implementing actionable improvements that strengthen delivery consistency and societal impact -Qualifications -Possess eight to nine years of professional project management experience with increasing responsibility in delivering technology or customer experience projects in complex environments -Demonstrate strong proficiency in scrum master responsibilities including backlog management support ceremony facilitation and coaching teams on agile principles and practices -Exhibit hands on experience with customer experience focused initiatives using scrum to enhance service quality user satisfaction and end to end journey efficiency -Show practical exposure to provider directory maintenance or similar healthcare or provider data domains enabling effective collaboration with subject matter experts when relevant -Apply advanced skills in project planning risk management and issue resolution using recognized project management practices to maintain control over scope schedule and quality -Use excellent communication stakeholder management and negotiation abilities to align cross functional teams on shared objectives in a hybrid working model during day shifts -Operate comfortably with agile project management and collaboration tools to manage backlogs track progress document decisions and support distributed team members without reliance on travel 9. Job Location : Primary Location :MXJAGUAC01(ITMEX Guadalajara - JA MEX CLT/RMT) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Manager - Projects [50PM00] 11. Demand Requires Travel? : No 12. Certifications Required : Certified Scrum Master or Professional Scrum Master preferred Project Management Professional is an added advantage
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
