Scrum Master

1. Job Title : Project Manager 2. Job Summary : Serve as a project manager and scrum master for complex customer experience initiatives coordinating hybrid teams to deliver high quality solutions on time and within scope. Drive agile ceremonies remove impediments and ensure alignment with business stakeholders in provider focused environments. Apply strong scrum practices to enhance transparency collaboration and continuous improvement across day shift projects. 3. Experience : 8 - 9 years 4. Required Skills : Technical Skills: CX-Scrum Master Scrum Domain Skills: 5. Nice to have skills : Domain Skills:Provider Directory Maintenance 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Manage end to end delivery of technology projects by planning scope timelines resources and budgets to ensure predictable outcomes for customer experience initiatives -Coordinate hybrid project teams by organizing work clarifying priorities and ensuring effective communication between technical and business partners across day shift schedules -Facilitate scrum ceremonies by conducting sprint planning daily standups backlog refinement sprint reviews and retrospectives to maintain cadence and focus for the scrum team -Track project progress by monitoring sprint metrics milestones and dependencies to proactively identify risks and drive timely corrective actions -Remove obstacles for the scrum team by resolving conflicts addressing resource constraints and escalating critical issues to protect delivery commitments -Collaborate with product owners by refining product backlogs clarifying acceptance criteria and aligning user stories with strategic customer experience objectives -Prepare and present clear status updates by summarizing scope schedule risks and achievements to stakeholders enabling transparent decision making and confident sponsorship -Guide adoption of agile practices by mentoring team members on scrum values ceremonies and artifacts to build a culture of continuous improvement and accountability -Ensure quality delivery by coordinating testing activities defect triage and readiness checks to achieve stable releases that enhance customer journeys -Align project outcomes with company purpose by prioritizing features that improve service accessibility user satisfaction and operational efficiency for customers and providers -Utilize domain understanding in provider directory maintenance by coordinating tasks that improve data accuracy provider information integrity and regulatory compliance when applicable -Monitor hybrid work practices by ensuring effective use of collaboration tools clear documentation and structured communication for both onsite and remote team members without requiring travel -Optimize stakeholder engagement by gathering feedback managing expectations and integrating insights into future sprints to maximize value delivered by the project team -Drive continuous improvement by analyzing sprint outcomes identifying process gaps and implementing actionable improvements that strengthen delivery consistency and societal impact -Qualifications -Possess eight to nine years of professional project management experience with increasing responsibility in delivering technology or customer experience projects in complex environments -Demonstrate strong proficiency in scrum master responsibilities including backlog management support ceremony facilitation and coaching teams on agile principles and practices -Exhibit hands on experience with customer experience focused initiatives using scrum to enhance service quality user satisfaction and end to end journey efficiency -Show practical exposure to provider directory maintenance or similar healthcare or provider data domains enabling effective collaboration with subject matter experts when relevant -Apply advanced skills in project planning risk management and issue resolution using recognized project management practices to maintain control over scope schedule and quality -Use excellent communication stakeholder management and negotiation abilities to align cross functional teams on shared objectives in a hybrid working model during day shifts -Operate comfortably with agile project management and collaboration tools to manage backlogs track progress document decisions and support distributed team members without reliance on travel 9. Job Location : Primary Location :MXJAGUAC01(ITMEX Guadalajara - JA MEX CLT/RMT) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Manager - Projects [50PM00] 11. Demand Requires Travel? : No 12. Certifications Required : Certified Scrum Master or Professional Scrum Master preferred Project Management Professional is an added advantage