Customer service representative

1. Job Title : SPE-Ins Claims 2. Job Summary : Serve as a specialist in insurance claims for a global organization handling end to end claims service inquiries and resolving issues for customers with empathy accuracy and urgency. Apply expertise in insurance domain and customer service to assess claim information coordinate with internal teams and ensure timely settlements while working in a hybrid and rotational shift environment. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: Domain Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : -Handle end to end insurance claims service requests by reviewing claim details validating information and documenting outcomes to ensure accurate and timely resolution for customers in a hybrid work environment. -Provide clear empathetic and proactive communication to customers throughout the claims journey to explain decisions next steps and required information in a way that builds trust and satisfaction. -Coordinate with internal operations underwriting and policy administration teams to gather missing data clarify coverage questions and remove bottlenecks that delay claim settlement. -Perform detailed claim file reviews to identify inconsistencies potential errors or incomplete documentation and take corrective actions that reduce rework and improve straight through processing. -Use standard operating procedures claims guidelines and knowledge of insurance domain practices to make consistent and compliant decisions in a rotational shift model. -Update systems of record with accurate claim notes status changes and financial impacts so that all stakeholders can rely on a complete and up to date view of each case. -Identify patterns in customer contacts such as recurring queries or pain points and share insights with process owners to drive continuous improvements in claims journeys and call handling scripts. -Adhere to service level agreements for response time case completion and quality scores while managing a steady volume of claims and customer interactions across channels. -Collaborate with quality and training teams by sharing real life cases and feedback that help refine training materials for new and existing team members. -Follow regulatory and company compliance requirements related to privacy fraud prevention and documentation so that every claim is processed in a controlled and auditable manner. -Use available digital tools such as workflow platforms and knowledge bases to resolve customer requests efficiently and reduce manual work in day to day activities. -Escalate complex or sensitive claims scenarios to designated experts with clear case summaries and recommendations to enable faster and more accurate outcomes. -Contribute to customer centric initiatives by supporting pilots or process changes that aim to make insurance claims simpler faster and more transparent for society at large. -Qualifications -Possess professional experience in insurance domain activities with exposure to policy coverage claim lifecycle stages and operational processes gained over two to four years in a similar role. -Demonstrate strong customer service skills including active listening clear verbal and written communication and conflict resolution to manage challenging conversations with empathy. -Bring working knowledge or exposure to property and casualty insurance products such as motor home or commercial lines which is considered beneficial for this role. -Exhibit proven ability to work effectively in rotational shifts within a hybrid work model while maintaining reliability punctuality and consistent performance. -Show familiarity with case management or claims systems and basic office productivity tools that support accurate data entry documentation and reporting activities. -Display high attention to detail and analytical thinking in reviewing claim information and supporting documents to minimize leakage and improve quality outcomes. -Maintain a continuous learning mindset by staying current on process updates product changes and best practices in customer service within the insurance sector. 9. Job Location : Primary Location :SVSSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Ins Claims [75IO52] 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications include AINS or similar insurance domain certification focused on property and casualty or general insurance.