Assistente de Marketing Digital

1. Job Title : PE-Sales & Support 2. Job Summary : This hybrid role in a global organization focuses on delivering proactive sales operations support and responsive customer assistance for products and services using strong MS Excel capabilities to manage data and reporting. The position works closely with sales and service teams during the day shift ensuring accurate information flow timely resolution of client queries and clear insights that help optimize sales performance and customer satisfaction. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Support sales and customer support teams by preparing accurate order trackers and opportunity logs using structured MS Excel workbooks to maintain timely visibility of sales activities and outcomes. -Maintain detailed records of customer interactions and inquiries in approved tools to ensure smooth handover between sales and support functions and to reduce response time for clients. -Create clear and consistent daily and weekly Excel based reports that summarize sales pipeline status open support tickets and key performance indicators for internal stakeholders. -Perform data validation checks on sales and support information to identify missing fields inconsistent entries or potential errors and coordinate clarifications with relevant team members. -Analyze recurring customer questions and support issues using Excel pivot tables and filters to highlight patterns that can guide process improvements and self service content creation. -Prepare and format Excel templates for quotes proposals and standard responses to help sales teams respond to client requests efficiently while maintaining quality and consistency. -Collaborate with cross functional colleagues in marketing finance and operations to gather required inputs for sales documentation and ensure that all approvals and dependencies are tracked systematically. -Respond to internal requests from sales representatives with timely updates on order status documentation progress and pending actions to support smooth deal closure within expected timelines. -Support preparation of customer ready summaries and simple presentations based on Excel data to help teams communicate value service performance and outcomes in a clear and understandable manner. -Participate in regular review meetings during the day shift to present key observations from sales and support data and to capture action items that improve customer experience and business efficiency. -Document process steps tips and job aids related to Excel trackers and reporting so that colleagues can follow consistent methods and new team members can be onboarded quickly. -Assist in monitoring service adherence targets such as response time and resolution metrics by maintaining accurate Excel dashboards that highlight exceptions for quick attention. -Engage positively with colleagues in a hybrid work model by using collaboration tools maintaining clear written communication and ensuring that shared Excel files remain organized and accessible. -Qualifications -Demonstrate strong working knowledge of MS Excel including use of formulas sorting filtering basic pivot tables and data formatting to manage moderate volumes of sales and support data effectively. -Exhibit foundational understanding of sales and customer support processes such as opportunity tracking order management and ticket handling gained through internship project work or up to two years of professional experience. -Show good analytical and problem solving ability to interpret trends from Excel reports and to suggest practical improvements that enhance customer satisfaction and sales efficiency. -Display clear written and verbal communication skills to interact with internal stakeholders and to convert data insights into concise and meaningful updates. -Appreciate basic concepts of mobile network and data services where exposure to technologies such as 3G will be considered a beneficial domain background for understanding customer scenarios. -Adapt quickly to new tools templates and processes demonstrating curiosity and a continuous learning mindset that supports both personal growth and the organization purpose. 9. Job Location : Primary Location :BRSPSAOA05(BPBRA Sao Paulo SP-Avenida das COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : none