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Technical Lead

00069595294



Job Summary

This hybrid role is for a Technical Lead specializing in desktop and device management using SCCM Intune and Windows imaging with MS MDT supporting rotational shifts without travel requirements. The position focuses on designing implementing and optimizing endpoint management solutions that enhance operational efficiency reinforce security posture and deliver consistent user experiences across the enterprise environment ensuring reliable services for global teams.


Responsibilities

  • Lead end to end design and optimization of enterprise desktop management solutions using SCCM to ensure stable secure and scalable endpoint operations across multiple business units.
  • Oversee deployment and maintenance of operating system images with MS MDT to provide consistent configurations faster provisioning cycles and reduced onboarding time for end users.
  • Drive configuration and policy management for cloud based device management platforms using Intune to improve security controls compliance alignment and remote management capabilities.
  • Coordinate packaging testing and deployment of applications through SCCM to maintain high reliability minimal disruption and timely delivery of critical software to all supported devices.
  • Monitor endpoint health performance metrics and compliance status using SCCM and Intune reporting to identify trends proactively address issues and support continuous service improvement.
  • Provide hands on troubleshooting support for desktop management incidents in rotational shifts to restore services quickly and maintain strong user satisfaction within service level expectations.
  • Develop and maintain detailed documentation for standard operating procedures runbooks and technical configurations to support consistent operations and knowledge sharing across the technical team.
  • Collaborate with security network and workplace technology teams to align device management standards with broader enterprise policies and industry best practices for secure endpoint operations.
  • Implement automation and scripting within SCCM Intune and MDT workflows to reduce manual effort minimize human error and increase overall efficiency of endpoint management tasks.
  • Support planning and execution of operating system upgrades and patch deployments for Windows environments to safeguard systems maintain compatibility and reduce vulnerability exposure.
  • Engage with stakeholders to understand desktop and device management requirements translate them into technical solutions and deliver outcomes that support business productivity and continuity.
  • Contribute to continuous improvement initiatives by analyzing incident patterns change outcomes and user feedback to refine configurations processes and service delivery models.
  • Coordinate work effectively in a hybrid setup and rotational shift pattern to ensure consistent coverage resilient operations and dependable support for global and regional users.

    • Qualifications

  • Apply strong experience in SCCM administration and desktop management to design robust configurations application deployments collections and reporting that match enterprise scale needs.
  • Utilize practical expertise with Intune based device management to configure policies profiles and conditional access that enhance security and compliance without compromising usability.
  • Leverage solid knowledge of Windows operating systems to diagnose endpoint issues support OS lifecycle activities and validate compatibility for applications and security updates.
  • Use proven hands on experience with MS MDT imaging to create and maintain standardized build processes task sequences and deployment workflows for diverse hardware profiles.
  • Demonstrate familiarity with hybrid work models and rotational shift operations to manage time communication and handovers in a way that sustains steady support coverage.
  • Apply strong problem solving abilities and analytical thinking to troubleshoot complex endpoint issues and recommend practical improvements to device management practices.
  • Draw on experience of four to six years in desktop and device management roles to balance operational execution with enhancement activities that benefit both users and the organization.

    • Certifications Required

    Preferred certifications include Microsoft Certified Endpoint Administrator or equivalent validation of skills in SCCM Intune and Windows desktop management.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

    Your path to Cognizant

    Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

    Your Application Midnight Blue RGB

    Step 1: Application

    Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

    Phone Call Midnight Blue RGB

    Step 2: Recruiter call

    If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

    Step 3: Interview(s)

    If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

    Step 4: Final decision

    Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

    Benefits that help you thrive and grow

    Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    Financial wellbeing

    We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

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    Physical and mental wellbeing

    Physical and mental wellbeing

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

    Your Career, Your Way
    Your career, your way

    Your career, your way

    With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

    Professionals
    Real-world impact

    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    02.2026 Superlearner Debashish
    "Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
    Debashish Mishra SAP MM Developer
    Laura Reynaud
    "Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
    Laura Reynaud Lead Counsel
    Lucas Hoffman
    “I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
    Lucas Hoffman Consultant
    Sujatha’S Journey Main
    “When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
    Sujatha Gopalakrishnan Portfolio Delivery Lead
    Paulo Miguel Epili Main
    "Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
    Paulo Miguel Epili Sr. Process Executive

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