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Technical Lead

00069597941



Job Summary

The Technical Lead will design implement and optimize virtual desktop infrastructure solutions using Azure Virtual Desktop Citrix VAD and Citrix Cloud in a hybrid work model. The role involves guiding end to end delivery of secure scalable and reliable VDI services ensuring high performance and availability for business users across rotational shifts. The individual will collaborate with cross functional teams to enhance employee productivity and enable sustainable digital workplaces.


Responsibilities

  • Lead the design and implementation of Azure Virtual Desktop environments to deliver secure and scalable virtual workspaces for business applications and daily user operations.
  • Coordinate configuration of Citrix VAD components including resource provisioning and access controls to achieve consistent performance and availability for enterprise workloads.
  • Oversee deployment and optimization of Citrix Cloud based services to standardize VDI management practices and streamline administration for hybrid workplace requirements.
  • Provide advanced troubleshooting for Azure Virtual Desktop sessions and host pools to minimize downtime and promptly resolve complex incidents impacting user productivity.
  • Analyze performance metrics across Citrix VAD and Citrix Cloud platforms to identify capacity issues and execute tuning actions that improve responsiveness and resource utilization.
  • Implement security baselines and compliance controls within VDI solutions to protect data integrity and ensure adherence to organizational governance policies.
  • Collaborate with application owners and infrastructure teams to plan image management patch cycles and upgrades that keep virtual desktops current without disrupting operations.
  • Guide incident and problem management processes for VDI services by documenting root causes and driving preventive measures that reduce recurring issues.
  • Coordinate change management activities for configuration updates and new feature rollouts in Azure Virtual Desktop and Citrix environments to maintain stable production services.
  • Provide technical guidance to support teams by creating knowledge artifacts and runbooks that enhance first time resolution rates for VDI related requests.
  • Engage with stakeholders to gather requirements and translate them into practical VDI solutions that support hybrid work models and rotational shift coverage.
  • Drive automation initiatives around provisioning monitoring and reporting for VDI platforms to reduce manual effort and improve operational consistency.
  • Monitor user experience indicators such as login times session stability and application launch performance to ensure high satisfaction with virtual workspace solutions.

    • Qualifications

  • Demonstrate solid hands on experience in Azure Virtual Desktop design configuration and administration gained over four to six years in VDI focused roles.
  • Apply deep working knowledge of Citrix VAD including delivery groups policies and profiles to build resilient virtual desktop environments for diverse business needs.
  • Utilize practical expertise in Citrix Cloud services to manage hybrid deployments and centralize control of VDI resources across data center and cloud locations.
  • Exhibit strong proficiency in Windows operating systems networking fundamentals and identity management concepts essential for stable and secure VDI infrastructures.
  • Show capability in using monitoring tools and log analysis techniques to diagnose performance issues and optimize session reliability across VDI platforms.
  • Bring experience working in hybrid work setups and rotational shift patterns ensuring consistent support coverage for global user communities.

    • Certifications Required

    Azure Virtual Desktop Specialty or Citrix Certified Associate Virtualization or equivalent VDI certification.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

    Your path to Cognizant

    Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

    Your Application Midnight Blue RGB

    Step 1: Application

    Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

    Phone Call Midnight Blue RGB

    Step 2: Recruiter call

    If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

    Step 3: Interview(s)

    If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

    Step 4: Final decision

    Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

    Benefits that help you thrive and grow

    Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    Financial wellbeing

    We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

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    Physical and mental wellbeing

    Physical and mental wellbeing

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

    Your Career, Your Way
    Your career, your way

    Your career, your way

    With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

    Professionals
    Real-world impact

    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    02.2026 Superlearner Debashish
    "Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
    Debashish Mishra SAP MM Developer
    Laura Reynaud
    "Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
    Laura Reynaud Lead Counsel
    Lucas Hoffman
    “I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
    Lucas Hoffman Consultant
    Sujatha’S Journey Main
    “When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
    Sujatha Gopalakrishnan Portfolio Delivery Lead
    Paulo Miguel Epili Main
    "Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
    Paulo Miguel Epili Sr. Process Executive

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