As a Software Quality Analyst II, you will take ownership of test planning and execution across our client platforms and personal assistant features, working with meaningful independence while partnering closely with engineering to drive issues to resolution.
Location – Cupertino, CA. Candidates must be available to work onsite.
In this role, you will:
•Perform test planning, test case development, and execution (manual and automated) for assigned features and platforms.
•Test client platforms, end-to-end customer workflows, and integrated user experience across OS operating systems and hardware.
•Test personal assistant features and conversational experience, including natural language interactions, contextual understanding, speech recognition, and real-world usage scenarios.
•Evaluate whether assistant responses sound natural and appropriate to U.S. English-speaking customers, including regional phrasing and everyday conversational patterns.
•Perform exploratory testing – going beyond documented requirements to surface edge cases, unexpected behaviors, and customer-impacting issues.
•Analyze test failures, debug and troubleshoot complex scenarios, isolate failures gather diagnostic information, and file detailed defect reports with clear reproduction steps and supporting evidence.
•Escalate and report key quality issues and drive issues to resolution by working effectively with cross-functional engineering teams.
•Develop creative testing strategies when requirements are incomplete or ambiguous, proactively flag quality risks that could block release.
•Provide regular updates and submit status reports related to assigned areas of responsibility.
What you need to have to be considered:
•3+ years of professional work experience as a Software Quality Analyst, QA Engineer, or in a related role.
•Strong background in test planning, test design, and execution of manual and automated test cases.
•Solid grounding in black-box tests methodology for both software and hardware.
•Experience testing client platforms – operating systems, applications, hardware, and integrated user experience.
•Proven ability to perform exploratory testing and think beyond scripted test cases to uncover defects.
•Strong debugging and troubleshooting skills, including reproducing complex, intermittent, or customer-reported issues.
•Self-driven, with the ability to manage priorities and complete work independently with limited guidance.
•Excellent written and verbal communication skills in English.
•Strong attention to detail and a customer-first mindset.
These will help you stand out:
•Experience testing personal assistant features, voice interfaces, or conversational AI products.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
The annual salary for this position is between $80,000.00 - $85,000.00 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
At Cognizant, beyond a competitive compensation package, we offer excellent benefits such as
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•Medical/Dental/Vision/Life Insurance
•Paid holidays plus Paid Time Off
•401(k) plan and contributions
•Long-term/Short-term Disability
•Paid Parental Leave
•Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
