Senior Desktop & Endpoint Support Engineer
Experience: 8-10+ years
Location: New York, NY (Onsite)
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Key Responsibilities
Manage enterprise-scale desktop environments using SCCM to ensure secure, stable, and consistent software deployment, patching, and configuration management.
Design, implement, and optimize SCCM collections, task sequences, and deployment strategies to improve operational efficiency and deployment success rates.
Create, maintain, and enhance Windows operating system images to support standardized device builds and lifecycle management.
Monitor SCCM infrastructure performance, identify bottlenecks, and proactively drive remediation activities.
Administer and support VMware Workspace ONE for mobile device enrollment, configuration, management, and security.
Configure compliance policies, device profiles, and application deployments to maintain security and regulatory compliance.
Collaborate with security teams to implement endpoint protection controls, including encryption, antivirus, and configuration baselines.
Develop automation solutions and scripts to streamline endpoint administration and reduce manual effort.
Troubleshoot complex issues related to software deployment, endpoint configuration, device enrollment, and application distribution.
Partner with Service Desk, Infrastructure, Network, and Application teams to resolve escalations and improve service delivery.
Prepare and maintain technical documentation, SOPs, and knowledge articles.
Analyze endpoint performance trends and recommend improvements to enhance user experience and operational reliability.
Drive continuous improvement initiatives supporting secure, efficient, and modern digital workplace services.
Required skills
SCCM
Desktop Support
Endpoint
Windows/MAC OS
Required Qualifications
8–10 years of hands-on experience in Desktop Engineering, Endpoint Management, or End User Computing (EUC) environments.
Strong experience with Microsoft SCCM / Configuration Manager, including:
Software Distribution
Patch Management
Operating System Deployment (OSD)
Task Sequences
Collections Management
Proven expertise in VMware Workspace ONE Administration.
Strong knowledge of Windows desktop operating systems and enterprise endpoint management practices.
Experience implementing endpoint security and compliance controls.
Ability to troubleshoot and resolve complex endpoint management issues.
Exposure to hybrid and remote workforce support models.
Experience with automation and scripting for operational efficiency.
Strong analytical, communication, and documentation skills.
Certifications Required
Preferred certifications include Microsoft Endpoint Configuration Manager certification and VMware Workspace One certification or equivalent industry recognized credentials
Applications will be accepted until 8/7/2026
The annual salary for this position is between $49,001- $90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
