At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this position may require onsite work in a hospital setting in Riverdale, GA.
As a Patient Advocate, you will play a critical role in helping patients access healthcare funding programs and financial assistance resources. You will work directly with patients, hospital staff, and government agencies to determine eligibility for Medicaid, county indigent programs, and other available healthcare funding opportunities.
Shift: Monday to Friday 8:00 am – 4:30pm
In this role, you will:
· Review and collect patient information to determine eligibility for assistance programs
· Assist patients and their families with applications, forms, and supporting documentation
· Prepare, review, and process documents for accuracy and completeness
· Follow applications through the approval process and provide status updates
· Provide guidance regarding agency services, programs, and requirements
· Maintain accurate files, records, and documentation in applicable systems
· Manage an assigned caseload and prioritize workload effectively
· Retrieve, maintain, and communicate required reports and information · Maintain databases and ensure data integrity ·
· Develop and maintain professional relationships with hospital staff and stakeholders · Ensure compliance with confidentiality, EMTALA, and HIPAA requirements
· Handle incoming and outgoing communications with patients, agencies, and hospital personnel
· Work effectively with diverse groups while demonstrating strong communication, organizational, and time management skills
· Support additional projects and responsibilities as assigned
What you need to have to be considered:
- High school diploma or GED equivalent
- Six months to one year of related experience in healthcare, social services, patient advocacy, customer service, or administrative support
- Strong customer service and relationship-building skills ·
- Excellent oral and written communication skills
- Strong analytical and problem-solving abilities
- Ability to research, interpret, and apply program requirements and government regulations
- Experience managing multiple priorities and maintaining attention to detail
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Strong organizational and recordkeeping skills
- Ability to work independently and as part of a team
- Professionalism, diplomacy, and adaptability in a fast-paced environment
- Comfort working directly with patients, healthcare providers, and government agencies
What can help you to stand out:
- Bilingual Spanish skills are a plus
- Prior hospital, healthcare eligibility, Medicaid, or financial counseling experience preferred
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Hourly Rate and Other Compensation:
The hourly rate for this position is between $19.00 – $22.00 per hour depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
