Job Summary
Program Manager role for an MNC requiring fourteen to seventeen years of experience in managing complex programs NTAC using strong project management risk management and stakeholder management expertise. The role involves coordinating hybrid work model teams ensuring on time delivery maintaining compliance and driving measurable business value in alignment with organizational strategy.
Responsibilities
Domain Experience - NDC Air Offer Load Coordinator
- Drive end to end program planning by defining scope milestones dependencies and realistic timelines to ensure predictable delivery across multiple projects within the program.
- Coordinate cross functional teams in a hybrid work model to ensure consistent communication alignment on priorities and timely resolution of delivery constraints.
- Implement structured risk management practices by identifying analyzing and tracking program risks while defining mitigation and contingency actions that protect delivery outcomes.
- Monitor program financials by tracking budget forecasts variances and resource costs to ensure efficient use of funds and adherence to agreed financial targets.
- Develop detailed program status reports and dashboards that clearly present progress risks and issues to senior stakeholders to support informed decision making.
- Engage business and technical stakeholders through regular forums to clarify expectations manage scope changes and maintain shared understanding of program objectives.
- Align program outcomes with organizational strategy by translating strategic goals into measurable program level objectives and success metrics.
- Standardize project management practices across all workstreams by promoting common tools templates and governance mechanisms aligned with industry frameworks.
- Manage program level issue resolution by tracking escalations facilitating problem solving discussions and driving timely closure of critical blockers.
- Support quality management by defining acceptance criteria monitoring compliance to standards and coordinating reviews that safeguard solution reliability and user satisfaction.
- Optimize resource utilization by collaborating with resource managers to forecast demand balance workloads and maintain continuity of key skills across program phases.
- Drive continuous improvement by capturing lessons learned sharing best practices and incorporating feedback into future planning and execution cycles.
- Coordinate with operations and support teams to enable smooth transition from delivery to steady state operations while protecting service continuity for end users.
Qualifications
- Apply advanced project management expertise by using structured methods and tools to plan track and control complex initiatives across multiple teams.
- Use proven risk management techniques to identify threats and opportunities evaluate their impact and implement response plans that reduce uncertainty for the organization.
- Employ strong stakeholder management capabilities to build trust manage expectations and maintain transparent communication with sponsors customers and internal teams.
- Draw upon prior experience in large scale technology or business transformation programs to handle complex interdependencies and competing priorities.
- Leverage any exposure to airlines or travel domain to better understand industry processes regulatory needs and customer expectations although this domain experience is considered beneficial rather than mandatory.
- Adapt effectively to a hybrid work model by using collaboration tools structured routines and clear communication practices that keep distributed teams aligned.
- Demonstrate excellent written and verbal communication skills to create concise documentation present clear updates and facilitate constructive discussions.
- Utilize negotiation and conflict resolution skills to manage trade offs balance stakeholder interests and maintain focus on shared program outcomes.
- Maintain strong analytical and problem solving abilities to interpret data evaluate options and recommend practical solutions for program challenges.
- Show consistent commitment to ethical conduct compliance with organizational policies and respect for diverse perspectives within global teams.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
