Job Summary
The role of SPE Policy Servicing focuses on delivering accurate and timely policy administration activities for life and annuities insurance products using advanced MS Office skills in a hybrid rotational shift environment. The candidate will manage end to end servicing requests ensure high quality documentation and support policyholders and internal teams with clear written and spoken English communication to uphold service standards and regulatory compliance while improving operational effi
Responsibilities
- Manage end to end policy servicing requests such as issuance amendments renewals and cancellations while maintaining high accuracy and adherence to internal service level expectations
- Utilize MS Office tools to prepare update and validate policy records reports and trackers ensuring that all information is well organized and easily accessible to relevant stakeholders
- Monitor daily work queues related to life and annuities policies and prioritize requests in line with agreed turnaround times to support smooth operations across rotational shifts
- Coordinate with internal teams including underwriting finance and customer service to resolve policy servicing issues and clarify data discrepancies in a timely manner
- Prepare detailed servicing documentation including case summaries and status updates that support audit readiness and compliance with company procedures and industry regulations
- Review incoming servicing requests and supporting documents to verify completeness accuracy and eligibility for processing thereby reducing rework and cycle time
- Respond to inquiries from internal partners regarding policy features values and servicing status using clear and professional English communication in both written and verbal form
- Identify recurring issues in policy servicing processes and propose improvements in templates checklists and MS Office based workflows that enhance efficiency and reduce operational risk
- Support implementation of new or updated policy servicing guidelines by updating documentation conducting knowledge sharing sessions and aligning daily work practices to new standards
- Track and report productivity quality metrics and error trends using MS Office reporting tools to provide actionable insights for process control and performance improvement
- Adhere to hybrid work model expectations by maintaining consistent productivity collaboration and availability across office and remote settings in rotational shift schedules
- Ensure that all customer related information is handled with high regard for confidentiality and data protection requirements contributing to trust in the company and its services
- Contribute to the broader company purpose by enabling reliable policy servicing that supports financial security for policyholders and creates long term value for communities through life and annuities products
Qualifications
- Demonstrate strong proficiency in MS Office applications including spreadsheets presentations and documents using them to manage large data sets reports and policy related communication with high attention to detail
- Apply knowledge of life and annuities insurance concepts such as policy values benefits and servicing rules when interpreting requests and validating information for processing as a desirable domain skill
- Exhibit effective English language capability in reading writing and speaking to interact with stakeholders document cases and communicate outcomes clearly across hybrid and rotational work settings
- Leverage analytical thinking and problem solving ability to investigate policy servicing discrepancies reconcile data points and recommend practical corrective actions that support process stability
- Bring three to five years of professional experience in policy servicing operations or similar back office functions demonstrating familiarity with structured workflows metrics and quality norms
- Show adaptability to rotational shifts and hybrid work arrangements by managing time effectively maintaining consistent service levels and supporting team coverage during varying business hours
- Maintain a customer oriented mindset by focusing on accuracy timeliness and clarity in servicing outcomes thereby reinforcing the company commitment to responsible financial protection for society
Certifications Required
Preferred certification in MS Office specialist or equivalent demonstrating advanced proficiency in office productivity tools
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.