Sr. Ccm Consultant -OpenText Exstream
About the Role
We are seeking a Sr. Ccm Consultant to support key business and technology outcomes. This role will collaborate with cross-functional teams to deliver reliable solutions and support business objectives. Strong communication, problem-solving, and the ability to translate requirements into effective delivery are important for success in this position.
In This Role, You Will
· Perform discovery and detailed analysis of existing CCM applications, correspondence inventory, business rules, data inputs, integrations, and operational dependencies. · Conduct reverse engineering of existing OpenText Exstream applications/templates to understand document composition logic, reusable components, variables, rules, and data mappings. · Assess existing correspondence and identify migration complexity, dependencies, reusable patterns, gaps, risks, and remediation requirements. · Lead/support CCM migration activities involving OpenText Exstream and target/adjacent platforms such as SmartCOMM or Quadient Inspire, ensuring functional equivalence of migrated communications. · Translate existing business and technical logic into target-state correspondence designs, including templates, layouts, rules, data mappings, and reusable components. · Perform hands-on design, development, configuration, troubleshooting, and enhancement of complex customer communications across CCM platforms.
· Collaborate with business, architecture, development, QA, and production-support teams throughout discovery, migration, testing, deployment, and post-production stabilization. |
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants able to work in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
What You Need to Have to Be Considered
- 12+ years of overall IT experience, with strong hands-on experience in Customer Communication Management (CCM) solutions.
- Mandatory hands-on experience with OpenText Exstream, including design, development, enhancement, and maintenance of enterprise customer communications.
- Strong experience with at least one additional CCM platform: SmartCOMM or Quadient Inspire.
- Strong hands-on knowledge of CCM development concepts including templates, layouts, variables, business rules, tables, headers/footers, pagination, and reusable components. These are also identified internally as core correspondence-development competencies.
- Experience developing and modifying complex customer correspondence/templates independently, including troubleshooting application and template-development issues.
- Good understanding of end-to-end CCM implementation, including data integration, document composition, output generation, deployment, and production support. Internal CCM profiles similarly emphasize end-to-end implementation/integration experience.
- Experience working with enterprise development, release, and production-support processes, including defect resolution and BAU correspondence enhancements.
- Strong analytical and communication skills with the ability to understand business requirements, translate them into CCM technical solutions, and collaborate effectively with business, architecture, development, and support teams.
These Will Help You Stand Out
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
The annual salary for this position is between $140,000 - $165,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
