Italian Speaking Service Desk Representative
About Cognizant
Cognizant is one of the world’s leading IT professional services companies, helping clients transform their business, operating, and technology models for the digital era. Our industry-based, consultative approach enables organizations to envision, build, and run more innovative and efficient businesses. Cognizant operates globally, with a strong European presence across 16 offices. Our services include Digital Business, Digital Operations, Digital Systems & Technology, and Cognizant Consulting.
Cognizant Hungary has been an important player in the Hungarian Shared Service Centre market since 2008, providing multilingual IT services. Today, nearly 1,000 employees work in our Budapest office, supporting international clients in a dynamic and multicultural environment.
Position Overview
For our office in Budapest, Hungary, we are looking for Italian speaking Service Desk Representatives to join our IT support team. In this role, you will act as the first point of contact for our clients, supporting them with IT-related issues and ensuring a high level of customer satisfaction. This is a full-time, hybrid position (during training full time office, afterwards 3 times office and 2 times home office)
What We Offer
· Multilingual and multicultural working environment
· Pleasant and inspiring workplace with modern technologies
· Easy-to-access location and modern office building
· Competitive salary and cafeteria benefits
· Medical benefits and additional perks
· Free sport allowance near the office and discounted All You Can Move SportPass
· Reimbursable language courses
· Team events and company events
· High-value awards and recognition programs
· Annual performance bonus and annual salary review
Key Responsibilities
· Provide first-level IT support as the initial point of contact for customers
· Handle end-user requests via phone, email, and ticketing tools
· Accurately document and log incidents and requests in the ticketing system
· Escalate issues that cannot be resolved at first level to Level 2 support teams
· Take ownership of cases and follow up until resolution
· Keep users informed throughout the resolution process
· Contribute to maintaining and improving customer satisfaction
Requirements
· Excellent written and verbal communication skills in Italian
· Upper-intermediate English language skills
· Customer service experience is an advantage
· Experience in Service Desk or IT support is an advantage
· High school diploma or higher education
· Willingness to work in shifts, including a 24/7 schedule
· Strong communication skills and customer-focused mindset
· Flexible, open-minded personality with a can-do attitude
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
