German speaking Senior Team Leader
Location: Budapest, Hungary
Job Type: Full time
Working model: Hybrid
About Cognizant: Cognizant is a global leader in technology and consulting services, dedicated to helping businesses transform and innovate. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.
We are looking for a Senior Team Leader who will ensure exceptional customer experience by driving quality standards and managing day-to-day team operations. This role requires strong leadership, performance management, and the ability to foster continuous improvement.
Key Responsibilities:
• Manage daily operations and ensure adherence to KPIs and schedules.
• Drive quality and customer satisfaction through effective floor management.
• Build strong relationships with internal support groups and external stakeholders.
• Monitor team performance, provide feedback, and maintain morale.
• Prepare and communicate team scorecards and reports (daily/weekly/monthly).
• Handle escalated customer complaints and ensure timely resolution.
• Conduct team meetings, huddle, and maintain clear communication.
• Participate in hiring, training, and retention strategies.
• Ensure compliance with Cognizant policies and project requirements.
• Support business continuity plans and strategic initiatives.
• Represent team performance in client meetings and operational calls.
Qualifications requested:
• Education: Any graduate
• Languages: Fluency in English and German (equivalent skill level with C1 certificate).
• Minimum 5+ years of relevant work experience in SERVICE DESK
• At least 12 months in a Team Leader role in an IT SERVICE DESK ENVIRONMENT
Required Skills are:
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Ability to manage performance, scheduling, and operational KPIs.
• Proficiency in reporting and data analysis.
• Customer-centric mindset with a focus on continuous improvement.
Why Join Us:
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Opportunities for professional growth and development
• Collaborative and innovative work environment
• Commitment to diversity and inclusion
• Multilingual environment
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building
• Reimbursable language courses
• Team events and Company events
• High value awards and recognitions, annual bonus for top performers, and annual salary review
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
