ServiceNow Solution Architect – Sales & Order Management (SOM)
Remote · Spain
About the role
We're looking for a Senior ServiceNow Solution Architect specialising in Sales & Order Management (SOM) to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy — ensuring every solution delivered is scalable, elegant, and of the highest quality.
Why join us?
HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.
A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you
- Restaurant tickets for every working day
- Permanent contract — we're investing in a long-term relationship
- Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
- Referral bonus — bring great people in and get rewarded
- Competitive salary and bonuses — let's talk numbers on our first call
What you'll bring
- 5+ years of hands-on experience on the ServiceNow platform
- 5+ years of experience in General Consulting, Service Management, or Software Development — we're looking for senior profiles, though we may consider exceptional candidates with less experience given the scarcity of this specialisation in the market
- 3+ years of experience in sales operations, order management, or revenue operations roles
- Experience working with commercial or telco-adjacent business processes — a plus
- ServiceNow Certified System Administrator (CSA) — required
- ServiceNow CIS-Sales and Order Management — required
- CIS-ITSM + 2 additional ServiceNow CIS certifications — required
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desired
- Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus
- Hands-on experience with ServiceNow SOM: product catalog, pricing, quoting, and order lifecycle management
- Experience with CPQ (Configure, Price, Quote) processes and their implementation in ServiceNow
- Integration experience with CRM platforms such as Salesforce and ERP systems
- Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations
- Experience working in Agile development environments
- Knowledge of software development life cycle management
- Knowledge of ITIL — Foundation level preferred
- Strong analytical thinking, problem-solving, and attention to detail
- Active listening and strong interpersonal skills
- Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops
What you'll do
- Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and technology strategy
- Lead and mentor developers and architects across business, information, application, software, and technology disciplines
- Design, document, and communicate the integration approach for all architectural components
- Research, analyse, and propose solution alternatives that address specific business needs across service lines
- Educate clients and negotiate the right technical solutions for their context
- Deliver a positive, value-adding experience to clients in every interaction
- Act as the final escalation point for technical decision-making within a programme
- Ensure all artefacts, configured components, and interactions meet the highest quality standards
- Assist in scoping new opportunities and designing tools and techniques for efficient delivery
- Build and develop high-performing delivery teams
- Provide technical coaching and oversight to developers and architects
- Define domain-specific evaluation processes for hiring that fit market needs
- Identify emerging skill sets needed by the team and define training plans
- Align resource requirements based on demand projections in partnership with HR
Ready to lead enterprise-scale Sales & Order Management implementations on the ServiceNow platform? Apply now and let's talk.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
