Agente de Suporte ao Cliente Bilíngue (Voz, Chat & Email)

1. Job Title : PE-CX-Backoffice Helpdesk 2. Job Summary : Join our dynamic team as a Backoffice Helpdesk Specialist where youll play a crucial role in supporting our Hi-Tech operations. With rotational shifts and a work-from-office model youll ensure seamless communication and problem-solving leveraging your English speaking skills to enhance customer satisfaction and operational efficiency. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: Speaking English Domain Skills:Hi - Tech 5. Nice to have skills : Domain Skills: 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : - Provide exceptional support to the backoffice team by addressing inquiries and resolving issues efficiently - Collaborate with team members to ensure smooth operations and maintain high standards of service - Utilize your English speaking skills to communicate effectively with clients and colleagues - Monitor and manage helpdesk tickets ensuring timely resolution and customer satisfaction - Assist in the development and implementation of process improvements to enhance service delivery - Maintain accurate records of interactions and transactions ensuring data integrity and confidentiality - Support the Hi-Tech domain by staying updated on industry trends and best practices - Participate in training sessions to continuously improve skills and knowledge relevant to the role - Contribute to team meetings and discussions providing insights and feedback for better outcomes - Ensure compliance with company policies and procedures in all aspects of work - Adapt to rotational shifts demonstrating flexibility and commitment to meeting business needs - Engage in proactive problem-solving to identify and address potential issues before they escalate - Foster a positive work environment by promoting teamwork and collaboration. Qualifications - - Demonstrate proficiency in English speaking essential for effective communication - Exhibit a keen interest in the Hi-Tech domain showcasing understanding and adaptability - Possess strong problem-solving skills crucial for handling helpdesk inquiries - Show willingness to work rotational shifts ensuring availability and reliability - Display excellent organizational skills necessary for managing multiple tasks efficiently - Present a customer-focused attitude vital for delivering exceptional service - Have basic computer literacy important for navigating helpdesk systems and tools. 9. Job Location : Primary Location :BRSPSAOA06(BPBRA Sao Paulo SP - Rochavera COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-CX-Backoffice Helpdesk [85OA43] 11. Demand Requires Travel? : No 12. Certifications Required : NA