Customer Support Representative

1. Job Title : SPE-Customer Service PR 2. Job Summary : Join our dynamic team as a Customer Service Professional where you will leverage your expertise in MS Excel and customer voice to enhance customer satisfaction. With a hybrid work model and day shifts you will play a crucial role in ensuring seamless store operations. Your contributions will directly impact our companys mission to deliver exceptional service and improve customer experiences. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: MS Excel Customer Voice Domain Skills: 5. Nice to have skills : Domain Skills:Multi Channel 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : Provide exceptional customer service by addressing inquiries and resolving issues efficiently. - Utilize MS Excel to analyze customer data and generate insightful reports. - Collaborate with team members to develop strategies for improving customer satisfaction. - Monitor customer feedback and voice to identify areas for service enhancement. - Implement solutions to streamline store operations and improve efficiency. - Maintain accurate records of customer interactions and transactions. - Assist in the development and implementation of customer service policies. - Ensure compliance with company standards and procedures. - Support the team in achieving customer service goals and objectives. - Communicate effectively with customers to understand their needs and provide appropriate solutions. - Contribute to a positive team environment by sharing knowledge and best practices. - Stay updated on industry trends and best practices in customer service. - Participate in training sessions to enhance skills and knowledge. -Qualifications - Demonstrate proficiency in MS Excel for data analysis and reporting. - Exhibit strong communication skills to interact effectively with customers. - Possess a keen understanding of customer voice and feedback mechanisms. - Show familiarity with store operations and retail environments. - Display problem-solving skills to address customer issues promptly. - Have the ability to work collaboratively in a team-oriented setting. - Be adaptable to changing customer needs and service requirements. 9. Job Location : Primary Location :CRHESANA02(BPCRI Heredia HE-AFZ Edificio-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Customer Service PR [75IO71] 11. Demand Requires Travel? : No 12. Certifications Required : NA