1. Job Title : SPE-Customer Service PR 2. Job Summary : Join our dynamic team as a Customer Service Professional where you will leverage your expertise in MS Excel and customer voice to enhance customer satisfaction. With a hybrid work model and day shifts you will play a crucial role in ensuring seamless store operations. Your contributions will directly impact our companys mission to deliver exceptional service and improve customer experiences. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: MS Excel Customer Voice Domain Skills: 5. Nice to have skills : Domain Skills:Multi Channel 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : Provide exceptional customer service by addressing inquiries and resolving issues efficiently. - Utilize MS Excel to analyze customer data and generate insightful reports. - Collaborate with team members to develop strategies for improving customer satisfaction. - Monitor customer feedback and voice to identify areas for service enhancement. - Implement solutions to streamline store operations and improve efficiency. - Maintain accurate records of customer interactions and transactions. - Assist in the development and implementation of customer service policies. - Ensure compliance with company standards and procedures. - Support the team in achieving customer service goals and objectives. - Communicate effectively with customers to understand their needs and provide appropriate solutions. - Contribute to a positive team environment by sharing knowledge and best practices. - Stay updated on industry trends and best practices in customer service. - Participate in training sessions to enhance skills and knowledge. -Qualifications - Demonstrate proficiency in MS Excel for data analysis and reporting. - Exhibit strong communication skills to interact effectively with customers. - Possess a keen understanding of customer voice and feedback mechanisms. - Show familiarity with store operations and retail environments. - Display problem-solving skills to address customer issues promptly. - Have the ability to work collaboratively in a team-oriented setting. - Be adaptable to changing customer needs and service requirements. 9. Job Location : Primary Location :CRHESANA02(BPCRI Heredia HE-AFZ Edificio-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Customer Service PR [75IO71] 11. Demand Requires Travel? : No 12. Certifications Required : NA
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
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About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
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Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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