Desktop Support Engineer

• Provide first-level technical support by responding to and resolving desktop hardware, software, and peripheral-related issues through ticketing systems, phone, chat, email, or walk-up support.
• Install, configure, maintain, and troubleshoot desktop and laptop systems, operating systems, software applications, printers, and other end-user devices.
• Diagnose and resolve hardware failures involving desktops, laptops, monitors, keyboards, docking stations, printers, and related peripherals, coordinating repairs or replacements when necessary.
• Troubleshoot software, operating system, connectivity, authentication, and application-related issues to ensure minimal user downtime and business disruption.
• Manage user account provisioning, de-provisioning, password resets, and access requests while adhering to organizational security policies and procedures.
• Perform device imaging, deployment, configuration, and setup for new hires, as well as asset recovery, data wiping, and equipment decommissioning during offboarding.
• Maintain accurate inventory records of IT assets, software licenses, warranties, and equipment lifecycle activities.
• Escalate complex technical issues to Tier 2/3 support, network, infrastructure, or security teams while maintaining ownership and driving incidents through to resolution.
• Create and maintain technical documentation, troubleshooting guides, knowledge base articles, and support procedures to improve operational efficiency and knowledge sharing.
• Ensure compliance with IT security standards and service level agreements (SLAs) by managing endpoint patching, antivirus protection, encryption, user guidance, and timely ticket resolution.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Wayne, PA, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.