Job Summary
Join our dynamic team as a Policy Servicing Specialist where you will leverage your expertise in MS Office to streamline processes and enhance efficiency. With a focus on Auto - Claims you will play a crucial role in ensuring seamless policy management. This hybrid role offers rotational shifts providing flexibility and a balanced work-life experience.
Responsibilities
- Manage policy servicing operations with precision and attention to detail ensuring all processes align with company standards.
- Utilize MS Office tools to create update and maintain policy documentation ensuring accuracy and accessibility.
- Collaborate with cross-functional teams to address policy-related inquiries and provide timely resolutions.
- Analyze policy data to identify trends and areas for improvement contributing to strategic decision-making.
- Implement best practices in policy servicing to enhance customer satisfaction and operational efficiency.
- Coordinate with the claims department to ensure seamless integration of policy and claims processes.
- Develop and maintain comprehensive reports on policy servicing activities providing insights to management.
- Facilitate training sessions for team members on MS Office applications to improve productivity and skillset.
- Monitor policy servicing metrics to ensure compliance with industry standards and regulatory requirements.
- Engage with clients to understand their needs and provide tailored policy solutions that meet their expectations.
- Support the development of new policy servicing strategies to drive innovation and growth within the department.
- Ensure all policy servicing activities are conducted in a manner that upholds the companys values and mission.
- Adapt to rotational shifts maintaining high performance and responsiveness across different working hours.
Qualifications
- Demonstrate proficiency in MS Office applications showcasing the ability to manage complex data and documentation.
- Possess a strong understanding of Auto
- Claims processes enhancing the ability to integrate domain knowledge into policy servicing.
- Exhibit excellent communication skills facilitating effective collaboration and client interactions.
- Show a commitment to continuous learning and improvement staying updated with industry trends and best practices.
- Display problem-solving skills enabling quick resolution of policy-related challenges.
- Have experience in a hybrid work model demonstrating adaptability and self-management in diverse environments.
- Bring a minimum of 4 years of relevant experience ensuring a solid foundation in policy servicing operations.
Certifications Required
Microsoft Office Specialist Certification Auto Claims Certification is a plus.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
