Client Relationship Manager – Life Sciences
Overview
The Life Sciences IT Client Relationship Manager is a key contributor to the commercial side of Cognizant’s IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.
Cognizant Technology Solutions is currently seeking a highly skilled Life Sciences Client Relationship Manager who will be responsible for growing clients in the Chicago, IL area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).
The qualified candidate must reside within the Chicago, IL area and must reside within a daily commutable distance to the client location.
Key Responsibilities
• Drive strategic pursuits encompassing small, medium and large deals, working cross-functionally within Cognizant to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.
• Instrumental in growing the portfolio by 10% in 2026.
• Spearhead internal teams (Service Lines, Solutions, Delivery) to develop and lead strategy and drive strategic initiatives.
• Bring top notch communications expertise with the client and within Cognizant up to the CxO level. Adept at effective leadership communication.
• Accountable for indirectly supervising end-to-end service delivery and ensuring all contractual commitments are met. Work with the customer to amend and approve changes as necessary.
• Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry expertise.
• Optimally lead and encourage the adjacent teams team members engaged in the services delivery. Mentors and develops them to drive exceptional client experience.
Required Experience:
• Consultative Selling in the Life Sciences IT Industry
• Experience in Sales & Marketing, R&D and corporate functions in the Life Sciences Industry.
• Minimum 15 years of experience in the Life Sciences Industry in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Should be Visa ready for the East Cost geography and ready to travel on need basis
• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
Parameters for Success:
• Strong Revenue Growth
• Exceptional client handling
• Consultative Selling
• Effective Negotiations
• Large Deal management
• Influence and participate in Solution Design
• Strong Presentation Skills
• Deep knowledge of financial modelling
Preferred Experience:
• Deep Understanding of Client’s priorities and business models
• Strategic thinking
• Excellent Collaboration & Relationship building
• Effective Problem-Solving Skills
• Customer Focus
• CXO Relationship management
• MS or MBA degree preferred
Salary and Other Compensation:
The BASE SALARY for this position $150,000 - $170,000 + Annual Target Bonus of 30%.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
