Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
Overview
Client Relationship Managers (CRMs) are key contributors to grow business and manage customers of Cognizant. They support the Client Partners and act as business owners for assigned accounts, managing the day -to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, insurance industry domain experience, leadership qualities and motivated attitude to perform well.
Key Responsibilities
The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growth.
Serving as the primary management contact and client liaison, develop ‘Trusted Advisor’ relationships with CxOs and other key stakeholders.
Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
Identify strategic initiatives that help client’s business achieve their goals and drive transformational programs.
Provide thought leadership / innovation in managing strategic customers.
Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolio.
Drive growth and customer satisfaction in the accounts / portfolio.
Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio.
Negotiate commercial terms of engagement.
Responsible for managing the P&L of portfolio, business planning / budgeting.
Work with the delivery team and third-party vendors to ensure that project risks are minimized, and project goals are met.
Measures
A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role specific measures are renewal win rates, & client experience.
Preferred Qualifications
• 12+ years of experience in account management, insurance domain, Superannuation domain, business development activities in IT service industry with proven track record in managing global and local insurance clients.
• Seasoned business development professional with an excellent track record in managing, retaining and developing businesses.
• Strong knowledge of technology and business segments within the financial services sector.
• Strong connects to the senior business and technology leadership in the Insurance accounts.
• Thorough domain knowledge with awareness / expertise in latest digital innovations in the insurance industry.
• Knowledge of leading Insurance IT Products in the market and ability to build partnership ecosystem with vendors and Insurtech will be an added advantage.
• Experience working on onsite / offshore model.
• Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business.
• Practitioner mindset towards engaging senior level executives in transformation solutions.
• Strategic thinking, confident and the ability to plan ahead and stay the course.
• Proven track record of improving business performance and winning deals.
• Must be able to navigate a large organization, work in a multi -dimensional matrix and have the power of persuasion through content and confidence.
• Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.
• Strong negotiation, communication and facilitation skills.
Next steps:
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.