Job Summary
Join our dynamic team as a Backoffice Helpdesk professional where you will play a crucial role in providing exceptional support to our clients in the Hi-Tech domain. With a focus on English communication skills you will assist in resolving queries and ensuring smooth operations. This position offers an opportunity to work from our office during day shifts contributing to our mission of delivering top-notch service.
Responsibilities
- Provide timely and efficient support to clients in the Hi-Tech sector ensuring their queries are addressed effectively.
- Assist in troubleshooting and resolving technical issues leveraging your English communication skills to facilitate clear understanding.
- Collaborate with team members to enhance service delivery and improve customer satisfaction.
- Maintain accurate records of client interactions and solutions provided ensuring data integrity.
- Utilize company resources to stay updated on the latest industry trends and technologies.
- Ensure compliance with company policies and procedures while handling client requests.
- Participate in training sessions to continuously improve skills and knowledge relevant to the role.
- Contribute to the development of best practices for backoffice support and helpdesk operations.
- Engage with clients to understand their needs and provide tailored solutions that align with company objectives.
- Monitor and report on helpdesk performance metrics to identify areas for improvement.
- Support the implementation of new processes and technologies to enhance operational efficiency.
- Foster a positive and collaborative work environment encouraging open communication and teamwork.
- Strive to exceed client expectations by delivering exceptional service and support. Qualifications
- Demonstrate proficiency in English communication both verbal and written to effectively interact with clients.
- Possess a foundational understanding of the Hi-Tech domain with a willingness to learn and adapt.
- Exhibit strong problem-solving skills with the ability to think critically and provide innovative solutions.
- Show commitment to continuous learning and professional development in the backoffice helpdesk field.
- Display excellent organizational skills with attention to detail in managing client interactions and records.
- Demonstrate the ability to work independently and as part of a team contributing to collective goals.
- Maintain a customer-centric approach prioritizing client satisfaction and service excellence.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.