Description - External
Location: London, UK
Work Model: Hybrid – 3 days per week in our London office
About the Role
We are seeking an experienced Consulting Manager with strong Utilities domain expertise and a deep understanding of the end-to-end energy value chain. The role requires hands-on experience in one or more core utilities domains such as Smart Metering, Meter-to-Cash, Sales & Marketing, Customer Onboarding, Billing, and Payments. The Consulting Manager will work closely with business stakeholders, operations, and technology teams to translate business needs into clear, actionable requirements that drive customer experience, operational efficiency, and regulatory compliance.
In this role you will
• Act as the primary interface between business, operations, and technology teams across utilities programmes
• Elicit, analyse, document, and validate business and functional requirements across utilities processes
• Develop current-state and future-state process maps covering end-to-end customer and operational journeys
• Translate business requirements into user stories, functional specifications, and acceptance criteria
• Support solution design to ensure alignment with business outcomes, regulatory requirements, and CX objectives
• Partner with testing teams to support UAT, defect triage, and resolution validation
• Identify process inefficiencies, failure demand, and rework drivers, recommending improvement opportunities
• Collaborate in Agile, Waterfall, or hybrid delivery models, supporting sprint and release planning
Domain Experience (one or more required)
Smart Metering
• Understanding of smart meter rollout, installation, commissioning, and data flows
• Knowledge of meter data acquisition, validation, estimation, and settlement interfaces
• Experience working with metering systems, field services, and regulatory obligations
Meter-to-Cash (M2C)
• Strong understanding of the end-to-end meter-to-cash lifecycle
• Experience across meter reads, billing, invoicing, payments, adjustments, and collections
• Exposure to exception handling, billing accuracy, and revenue assurance
Sales & Marketing for Utilities
• Experience supporting acquisition, retention, and cross-sell journeys in utilities
• Understanding of tariffs, pricing, offers, switching, and regulatory constraints
• Ability to analyse customer journeys and conversion funnels
Customer Onboarding
• Experience with customer onboarding, move-in/move-out, and switching journeys
• Understanding of KYC, data validation, and operational handoffs
Billing & Payments
• Knowledge of billing engines, bill presentment, payment processing, and reconciliation
• Exposure to direct debit, prepayment, refunds, and payment exceptions
Understanding of the Energy Value Chain
• End-to-end understanding of the energy value chain including generation, transmission, distribution, supply, and customer operations
• Awareness of the roles of suppliers, network operators, and market participants
• Understanding of regulatory, settlement, and market interaction points
Work Model
This is a hybrid role requiring three days per week in our London office. Working arrangements may evolve based on client and business needs. We will always clearly communicate role expectations.
What you need to have to be considered
• 4–10+ years of experience as a Business Analyst, with significant exposure to the Utilities sector
• Strong requirements elicitation, documentation, and stakeholder management skills
• Experience with process modelling, data analysis, and business case development
• Familiarity with Agile and Waterfall delivery methodologies
• Strong communication skills, with the ability to engage business and technical stakeholders
• Experience using tools such as JIRA, Confluence, Visio, or similar
These will help you stand out
• Prior experience working with UK or international utilities
• Exposure to regulatory environments and compliance-driven processes
• Experience supporting CX, digital transformation, or automation initiatives
• Relevant certifications (e.g., CBAP, PMI-PBA, SAFe, Agile BA)
Key Outcomes of the Role
• Improved clarity of business requirements and reduced delivery risk
• Simplified and optimised utilities processes and customer journeys
• Improved customer experience, billing accuracy, and operational efficiency
• Strong alignment between business objectives, regulatory needs, and technology solutions
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
