As a Technical Consultant, you focus on the technical and logistical deployment of cloud-based solutions that meet client’s business needs, primarily developing ServiceNow modules and/or Web Services to exchange data between ServiceNow and other technology systems using programming best practices. You will be responsible for requirement scoping, tool configuration, solution development and achieving technical milestones throughout the lifecycle. You can identify risks and reports them in a timely manner, has good communication with the project team, and could work without constant direction or supervision.
Responsibilities
• Perform core configuration and customization tasks on the ServiceNow platform, including building and modifying Business Rules, Client Scripts, UI Policies, UI Actions, and Access Control Lists (ACLs)
• Design and develop custom applications, forms, lists, reports, and dashboards to meet client-specific business requirements
• Create, configure, and optimize workflows, Flow Designer flows, and custom workflow activities, particularly for Service Catalog requests and various ITIL processes
• Develop and maintain the Service Portal using HTML, CSS, AngularJS, and other web technologies to provide a modern, engaging user experience
• Implement and support integrations between ServiceNow and external systems using various methods, including REST/SOAP web services, Integration Hub, and JDBC
• Manage data within the platform using Import Sets, Transform Maps, and data migration strategies, ensuring the integrity of the Configuration Management Database (CMDB) and compliance with the Common Service Data Model (CSDM)
• Work closely with Functional Consultants and Business Analysts to understand process requirements and translate them into efficient, high-quality technical designs and configurations
• Conduct unit testing, support quality assurance (QA) and user acceptance testing (UAT), and manage code migration across instances using Update Sets or the Continuous Integration/Continuous Delivery (CI/CD) pipeline
• Adhere to ServiceNow and industry best practices to minimize technical debt, promote code reusability, and ensure the platform remains stable and ready for future upgrades
• Create and maintain detailed technical documentation, including design specifications, development logs, and post-implementation guides
• Communicates technical problems and solutions to both technical and non-technical audiences
• Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging and testing using a mix of JavaScript and server-side Java
Requirements
• Graduated software engineer, electronic engineer, technician, technologist or related education certificate
• Minimum of 5+ years of experience in hands-on ServiceNow development, configuration, and implementation across multiple modules.
• Active ServiceNow Certified System Administrator (CSA) credential is mandatory.
• Strong scripting knowledge in JavaScript (including Glide Script), HTML, CSS, and general web technologies.
• Demonstrated implementation experience in at least one major ServiceNow suite (e.g., ITSM, CSM, HAM/SAM, ITOM).
• Experience with CMDB, CSDM, and managing data through import sets and transform maps.
• Fluent English and Dutch, and nice to have any other European language
Nice to have
• Certified Application Developer (CAD) or one or more Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM)
• Strong understanding of IT Service Management (ITSM) principles and ITIL best practices
• Experience with Integration Hub and integrating ServiceNow with common enterprise systems (e.g., SAP, Azure, Active Directory, Teams, CoPilot, Snowflake, Power BI)
• Experience with Agile and DevOps methodologies for platform development and release management
What we offer
• A competitive salary based on your qualities and experience
• NS business card to cover your commute expenses
• 25 days of paid holiday per year
• A laptop and a smartphone
• A pension scheme
• Health insurance
• Organization driven by technology – we have a tremendous technology backbone
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning
• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!
Diversity and Inclusion at Cognizant
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion.
Recruiter contact details
Name: Nikoletta Katona
Email: [email protected]
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.