CRM Business Functional Tester

00068611021

Date published May 03 2026
Location Dubai / United Arab Emirates
Job category Digital
Work model Work from Office

We're Hiring: CRM Business Functional Tester

Are you someone who speaks both "business" and "tech"? We're looking for a CRM Functional Tester who can turn complex business workflows into air-tight test cases — and make sure nothing slips through the cracks before it reaches end users.

Unlike a pure technical tester, this role is all about business logic, workflows, and user experience.

What You'll Do:
✅ Analyze BRDs & FSDs — build test plans with full traceability to business requirements
✅ Functional & E2E Testing — Lead Management, Opportunity tracking, Case Management, Campaign automation
✅ Data Integrity & Integration — verify data flows, RBAC permissions, and dashboard accuracy
✅ Defect Management — log bugs in Jira/Azure DevOps, run regression tests, communicate business impact
✅ UAT Support — guide stakeholders, prepare test data, translate tech findings into plain language

️ What You'll Need:
• Hands-on CRM testing: Salesforce, MS Dynamics 365, or SAP/Oracle CRM (non-negotiable)
• Tools: Jira, Selenium, Postman, Zephyr, Azure DevOps
• Basic SQL for database verification
• Agile/Scrum mindset and strong SDLC understanding
• ISTQB / Salesforce Admin / Dynamics 365 certifications are a big plus

Experience: 2–5 years in software testing, with 1–2 years specifically in CRM environments.

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more.

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.

I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.

The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.

Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.

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