Associate Director – ServiceNow Delivery Partner
Location: Remote
Employment Type: Full-Time
Job ID: 00068826581
Associate Director – ServiceNow Delivery
About the Role
As a Senior Engagement Manager, you will make an impact by leading complex ServiceNow engagements and ensuring successful delivery outcomes for our clients. You will be a valued member of the Services team and work collaboratively with client stakeholders, delivery teams, business analysts, project managers, and executive leadership to drive customer success from project initiation through deployment and closure. The Global Job Posting template recommends focusing on the role’s primary impact, top responsibilities, and key qualifications.
In this role, you will:
- Lead end-to-end delivery of ServiceNow projects, ensuring alignment with scope, schedule, budget, and client objectives.
- Build trusted client relationships and serve as the primary point of contact throughout the engagement lifecycle.
- Drive project governance, risk management, resource planning, forecasting, and change control activities.
- Partner with stakeholders to identify process improvement opportunities and develop effective delivery strategies.
- Lead client meetings, executive reporting, and communication of project health, milestones, risks, and outcomes.
- Facilitate successful sales-to-delivery transitions and ensure teams are aligned on client objectives and success criteria.
- Manage client escalations proactively while maintaining high levels of customer satisfaction.
- Identify growth opportunities through cross-selling and upselling while supporting long-term client success.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
- Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field, or equivalent professional experience.
- 10+ years of project, program, or engagement management experience within consulting or professional services organizations.
- Proven experience leading large-scale technology or ServiceNow delivery engagements.
- Strong knowledge of Agile, Scrum, project governance, risk management, budgeting, forecasting, and resource planning.
- Experience managing executive stakeholders and client-facing relationships.
- Scrum Master certification required.
- Strong leadership, communication, negotiation, and problem-solving skills.
- Experience driving customer success, managing escalations, and delivering measurable business outcomes.
These Will Help You Stand Out
- PMP certification.
- ServiceNow Certified System Administrator (CSA) certification.
- 6+ years of ServiceNow delivery or platform experience.
- Experience in Organizational Change Management (OCM) and transformation initiatives.
- Knowledge of project portfolio management, value stream management, and process improvement methodologies.
- Experience leading geographically distributed teams and global delivery programs.
Salary and Other Compensation:
Applicants will be accepted till 8/14/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $140,000 - $160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
