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Splunk Operations Manager

00069194684

Splunk Operations Manager Bengaluru, India | Onsite | Full-time | Cognizant

About Cognizant

Cognizant is one of the world's leading professional services companies, helping clients modernise technology, reimagine processes, and transform experiences. With a global presence across 40+ countries and a team of 350,000+ professionals, we partner with the world's most iconic technology enterprises to deliver outcomes that matter.

This is a senior leadership role within Cognizant's most strategic global technology client engagement — a world leader in enterprise networking, cybersecurity, and observability. As Splunk Operations Manager, you will represent Cognizant's delivery leadership on one of our flagship accounts, with significant visibility at both the client and organisational level.

About the Role

We are seeking an experienced and operationally disciplined Splunk Operations Manager to lead end-to-end service delivery, drive platform excellence, and manage a high-performing team across a 24x7 enterprise support environment. This role demands equal strength in technical acumen, client management, and people leadership — with the gravitas to engage at the executive level and the depth to drive operational outcomes on the ground.

What You Will Do

Service Delivery & Operations

  • Own end-to-end delivery of operations support services across production environments
  • Ensure adherence to SLAs/SLOs across availability, MTTR, incident response, and backlog reduction
  • Drive operational governance through daily, weekly, and monthly service reviews and RAG reporting dashboards
  • Manage 24x7 support model including shift planning, on-call readiness, and escalation management
  • Lead major incident management including war rooms, stakeholder communication, and resolution tracking
  • Drive problem management and elimination of recurring incidents through permanent fixes
  • Monitor incident trends and implement proactive measures before they impact service
  • Oversee Splunk platform health, performance, and capacity management
  • Ensure availability of log ingestion pipelines, dashboards, alerts, and correlation searches
  • Collaborate with engineering teams for platform upgrades, patching, and optimisation
  • Drive adoption of Splunk best practices for monitoring, alert tuning, and automation

Stakeholder & Client Management

  • Act as the primary point of contact for customer stakeholders on all operations matters
  • Provide executive summaries, dashboards, and operational insights to senior leadership
  • Manage communication during incidents, escalations, and service disruptions with clarity and confidence
  • Align the operational roadmap with client priorities and measurable business outcomes

Team Leadership & People Management

  • Lead and mentor a team of Splunk engineers, analysts, and L1/L2/L3 support resources
  • Track team performance, utilisation, and skill development on an ongoing basis
  • Drive certification compliance and upskilling initiatives across the team
  • Foster a culture of ownership, accountability, and continuous improvement

Risk, Compliance & Governance

  • Identify and manage delivery risks, dependencies, and mitigation plans
  • Ensure compliance with security, audit, and contractual obligations
  • Maintain operational documentation and audit readiness at all times

What You Bring

  • Strong working knowledge of Splunk and enterprise observability platforms
  • Deep understanding of ITIL processes — Incident, Problem, Change, and Service Management
  • Proven experience managing 24x7 operations in NOC/SOC environments
  • Familiarity with cloud environments (AWS/Azure/GCP) and infrastructure monitoring
  • Experience in client-facing roles with strong stakeholder and executive engagement capabilities
  • Strong communication, presentation, and executive reporting skills
  • Demonstrated ability to manage distributed onsite/offshore teams effectively
  • Experience with scripting and automation (Python, Shell) — preferred

Technical SkillsSplunk Enterprise · ITIL · NOC/SOC Operations · AWS/Azure/GCP · Observability Platforms · Python/Shell Scripting · RAG Reporting · JIRA

Certifications (Preferred)ITIL Certification · Splunk Certification

Why Cognizant

  • Lead delivery operations for one of the most strategic and high-profile client accounts in Cognizant's global portfolio
  • Executive-level visibility within both Cognizant and the client organisation
  • Opportunity to shape Cognizant's Splunk operations delivery model and influence practice strategy
  • Access to Cognizant's global leadership development programs, knowledge networks, and career advancement pathways

How Success Is Measured

  • SLA/SLO adherence and MTTR improvement
  • Client satisfaction and escalation resolution outcomes
  • Team performance, utilisation, and certification compliance
  • Operational risk mitigation and audit readiness

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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