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Google Ads Support Specialist

00069287201

Google Ads Support Specialist

About the role

As a Google Ads Support Specialist, you will make an impact by delivering exceptional, high-touch support to premium enterprise users, helping them maximize the value of their Google Ads investment. You will be a valued member of the Customer Experience team and work collaboratively with internal stakeholders to drive customer success and satisfaction.

In this role, you will:

  • Provide best-in-class support via phone, email, and chat, ensuring a seamless and high-quality customer experience.
  • Manage and resolve complex, time-sensitive inquiries while meeting strict service level expectations.
  • Translate technical advertising concepts into clear, actionable guidance tailored to user needs.
  • Leverage tools, including AI-based solutions, to investigate issues, provide accurate resolutions, and optimize outcomes.
  • Build strong relationships with users by understanding their needs, anticipating challenges, and proactively delivering solutions.
  • Maintain accurate documentation of all interactions and continuously improve workflows based on feedback and new processes.

Work model

This is a hybrid position requiring 4 days per week onsite in (Buenos Aires) and 1 day working from home.

Working hours are Monday to Friday, 11:00 to 20:00, with an initial onboarding period of the first 8 weeks from 09:00 to 18:00.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.

What you need to have to be considered

  • Native Spanish proficiency and advanced level of English (written and verbal).
  • 1–3 years of experience in customer support, customer experience, or client-facing roles, ideally supporting premium or enterprise users.
  • Strong communication skills with the ability to convey complex information in a clear and concise manner.
  • Proven ability to manage multiple priorities in a fast-paced, high-demand environment.
  • Strong problem-solving skills with attention to detail and ability to resolve complex or ambiguous issues.

These will help you stand out

  • Experience working with digital advertising platforms, preferably Google Ads.
  • Familiarity with AI tools (e.g., Google Gemini or similar) to enhance productivity and solutions.
  • Experience supporting high-value or enterprise-level users.
  • Proficiency with Google Workspace tools (Docs, Sheets, Slides, etc.).
  • Strong adaptability, proactive mindset, and commitment to continuous improvement.

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Your transferable skills and unique experiences could make you a great fit for this role.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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