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SAP Commerce Cloud Manager - 00069399911

00069399911

About the role
We are seeking an experienced SAP Commerce Cloud Onsite Manager to lead L2/L3 support and development activities for SAP Commerce Cloud (Hybris) applications. This role is responsible for managing production support operations, leading incident resolution, ensuring system stability, and acting as the primary client-facing technical expert while coordinating with offshore teams and driving continuous improvement.

In this role you will

  • Lead and manage L2/L3 support operations ensuring high availability and system stability
  • Serve as the onsite technical point of contact for clients, stakeholders, and business users
  • Own major incidents (P1/P2), ensuring timely triage, resolution, communication, and RCA
  • Monitor application performance and availability using industry tools
  • Coordinate with offshore teams to ensure 24/7 support coverage
  • Perform root cause analysis and implement preventive solutions for recurring issues
  • Support code fixes, hotfix deployments, and release management activities
  • Ensure adherence to ITIL processes (Incident, Problem, Change Management)
  • Collaborate with development teams to resolve defects and deliver enhancements
  • Track and report SLAs, KPIs, and operational metrics
  • Troubleshoot issues across OCC APIs, integrations, catalog, pricing, promotions, and search
  • Analyze logs (Hybris, Dynatrace, Splunk) for proactive issue identification
  • Partner with QA, DevOps, and product teams for smooth releases and production stability
  • Maintain documentation including runbooks, SOPs, and RCA reports
  • Drive continuous improvement initiatives to reduce incident volumes
  • Provide technical leadership and mentor team members
  • Support capacity planning, performance tuning, and system optimization
  • Ensure compliance and security standards in production environments

Work Model: Hybrid – from St Paul, MN

What you need to have to be considered

  • 10 to 14 years of experience with at least 8–10 years in SAP Commerce Cloud (Hybris)
  • Strong experience in L2/L3 production support environments
  • Expertise in SAP Commerce Cloud architecture, customization, and troubleshooting
  • Hands-on experience with Java/J2EE, Spring Framework, OCC APIs, and REST services
  • Strong troubleshooting skills in performance issues, caching, indexing, and cron jobs
  • Experience with Solr/Elasticsearch search and indexing
  • Knowledge of Hybris Backoffice, Impex, and CronJobs
  • Experience with integrations (SAP backend, OMS, payment gateways, PIM)
  • Familiarity with CI/CD pipelines and deployment processes
  • Experience with monitoring tools such as Dynatrace, Splunk, AppDynamics, or Kibana
  • Good understanding of ITIL processes

These will help you stand out

  • SAP Certified Development Specialist – SAP Commerce Cloud
  • Experience with composable commerce and microservices architecture
  • Exposure to SAP Commerce Cloud Public Cloud environments
  • Familiarity with Docker and Kubernetes
  • Experience with DevOps practices and release orchestration
  • Knowledge of automation in support processes (Power Automate, scripting, alerting)
  • Exposure to Generative AI tools (GitHub Copilot, Claude, Gemini) or AIOps platforms

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Salary and Other Compensation:

The annual salary for this position is between $83,250–$112,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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