Skip to main content

Team Lead Support IT VIP - Nanterre

00069487551

À propos du poste

Vous rejoignez Cognizant pour intervenir chez un acteur majeur de l'ingénierie et de la technologie au service de l'industrie de l'énergie (transition énergétique : pétrole et gaz, hydrogène, biocarburants, énergies renouvelables). Cognizant assure pour ce client le support Service Desk L1, le support Deskside, l'Enterprise Operation Center et le packaging applicatif, depuis le site de Nanterre (siège France, utilisateurs globaux).

En tant que Team Lead Support IT VIP, vous assurez le support IT dédié aux membres du Comité Exécutif (ELT), basés principalement à Paris, Rome et Houston (localisation susceptible d'évoluer).

Votre mission : garantir aux dirigeants la meilleure expérience possible sur l'ensemble de leurs outils IT (salles de réunion, équipements, logiciels).

Vos missions

  • Prendre en charge immédiatement les incidents et demandes des membres de l'ELT, et piloter la résolution dans les meilleurs délais
  • Anticiper les besoins des membres de l'ELT et agir de manière proactive
  • Accompagner les membres de l'ELT en déplacement ou basés hors de France, en lien direct avec eux et avec les équipes DSS/support on-site locales
  • Organiser et sécuriser tous les événements VIP (anticipation, tests, préparation), y compris hors site (hôtels, etc.)
  • Être l'expert des salles de réunion et salles spéciales (Auditorium, Régie, etc.)
  • Piloter et suivre les tickets ELT transmis aux équipes L2 et L3
  • Réaliser les bons de commande (Purchase Orders) pour les équipements des Executives
  • Définir et reporter mensuellement les KPI qualité

Profil recherché

  • Minimum 3 ans d'expérience dans un rôle similaire (support IT VIP/Exécutifs ou équivalent)
  • Bac+3 ou équivalent en informatique / technologie
  • Certification ITIL Foundation ou expérience équivalente (exigée)
  • Anglais courant, oral et écrit

Environnement technique

Requis
- O365 (expert)
- Smartphones iOS et Android
- Windows 10
- Outils de Service, Asset et Configuration Management

Apprécié
- Service Now
- Symphony

Environnement et méthodologies

- Connaissance des processus ITIL et du fonctionnement par SLA
- Sens de la priorisation selon l'impact métier
- Capacité à gérer des tickets multi-niveaux (L1/L2/L3)

Compétences comportementales

- Excellent relationnel, sens du service auprès de publics exigeants (Exécutifs/VIP)
- Discrétion et sens de la confidentialité
- Réactivité et capacité à gérer les priorités sous pression
- Rigueur et sens de l'organisation (gestion d'événements sans erreur)
- Autonomie et proactivité

Modèle de travail : sur site

Ce poste requiert une présence sur site 5 jours par semaine, à Nanterre. Astreinte requise lors des déplacements VIP.

Les modalités indiquées sont valables à la date de publication et peuvent évoluer selon les besoins du projet et du client.

Vous ne répondez pas à 100% des critères ? Postulez quand même : vos expériences transférables et votre motivation peuvent faire la différence.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

a blue line drawing of a plant with leaves

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

Stay Healthy Midnight Blue RGB

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Build The Career You Want Midnight Blue RGB

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Making A Meaningful Impact Midnight Blue RGB

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

a person sitting at a table using a laptop

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

a person holding a tablet and talking on the phone

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

a person smiling at a table with a laptop

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

a group of people sitting around a table

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

Haven't yet found the right opportunity?

Get the latest updates on job opportunities, recruitment events and company news—tailored just for you!

Be in the know