Serve as a business analyst with Open Text expertise for a global organization in a hybrid day shift role designing and optimizing scalable customer communication solutions that improve client experience reduce operational risk and support efficient business processes without the need for travel responsibilities.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Role: Open Text Exstream Business Analyst
Location: Hybrid Role in Columbus, GA
Experience: 6+ Years
Salary and Other Compensation:
The annual salary for this position is between $115,000/Year to $140,000/Year depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
1. Gather, analyze, and document business requirements for CCM implementations using OpenText Exstream and Quadient.
2. Translate business needs into functional specifications for Exstream templates, document workflows, and output management processes.
3. Conduct gap analysis and support migration from legacy CCM platforms (e.g., Quadient to OpenText Exstream).
4. Define and review test cases, coordinate UAT, and validate that delivered communications meet business expectations.
5. Liaise between business stakeholders and technical development teams throughout the project lifecycle.
6. Analyze and map multiple input data formats; document section data mapping for complex communications.
7. Support end-user training and change management activities related to CCM platform transitions.
8. Assist in defining the CCM roadmap and contribute to continuous improvement and governance initiatives.
Required Qualifications-
1. 6+ years of IT experience with 4+ years as a BA in CCM projects; OpenText Exstream is Primary and Quadient is Secondary skillset.
1. 6+ years of IT experience with 4+ years as a BA in CCM projects; OpenText Exstream is Primary and Quadient is Secondary skillset.
2. Strong understanding of CCM platforms – OpenText Exstream preferred; Quadient Inspire knowledge is an advantage.
3. Experience gathering requirements and authoring functional/technical specifications for document composition and output management.
4. Familiarity with Exstream modules (Design Manager, Designer, Empower Editor, Content Author) from a functional/business perspective.
5. Experience in data mapping, template design, and communication workflows for high-volume output environments.
6. Prior experience supporting CCM migration or version upgrade projects in enterprise environments.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
