About AI & Analytics: Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the future—a future in which trial-and-error business decisions have been replaced by informed choices and data-supported strategies.
By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models. Cognizant’s AIA practice takes insights that are buried in data and provides businesses a clear way to transform how they source, interpret and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Summary
We are seeking an experienced BI Technical Lead to drive the Customer & Corporate Analytics portfolio within a large-scale Data & AI Managed Services engagement. This role will serve as the primary liaison between business stakeholders and offshore delivery teams, leading the design, development, modernization, and support of enterprise analytics solutions. The ideal candidate will possess deep expertise in Tableau, Power BI, GCP BigQuery, and analytics delivery, with strong experience in customer operations, contact center analytics, and corporate reporting. This position requires a combination of technical leadership, stakeholder management, and hands-on delivery oversight in a regulated utility environment.
In this role, you will:
· Serve as the primary point of contact for Customer & Corporate Analytics stakeholders across Customer Service, Marketing, HR, Finance, Regulatory, and Corporate functions.
· Lead end-to-end delivery of dashboards, reports, semantic models, and analytics solutions using Tableau, Power BI, and GCP BigQuery.
· Drive SAP HANA to GCP BigQuery dashboard migration initiatives, including data source redesign, semantic layer modernization, validation, and certification.
· Design and deliver analytics solutions such as workforce productivity tracking, customer chat transcript analysis, Customer 360 reporting, and contact center performance dashboards.
· Partner with business and IT teams to define analytics use cases, prioritize backlogs, and translate requirements into technical solutions.
· Provide technical leadership to offshore BI developers and data engineers, ensuring quality, scalability, and performance optimization.
· Assess reporting and analytics impacts from customer experience transformation initiatives, including contact center migrations such as Genesys Cloud.
· Establish semantic layer standards, data governance practices, data catalog certification, observability, and reporting quality controls.
· Maintain delivery roadmaps, monitor milestones, and manage dependencies across multiple analytics workstreams.
· Ensure compliance with security, governance, SOX, data quality, and regulatory reporting requirements.
What you need to have to be considered
· 15+ years of experience in Business Intelligence, Analytics, and Technical Leadership roles.
· Expert-level proficiency in Tableau and Power BI, including development, administration, architecture, and performance optimization.
· Strong experience migrating analytics solutions from SAP HANA to GCP BigQuery, including semantic layer redesign and dashboard modernization.
· Deep expertise in GCP BigQuery, SQL, dimensional modeling, semantic layer architecture, and ETL/ELT processes.
· Experience supporting customer operations, contact center analytics, customer experience metrics, billing analytics, collections reporting, and regulatory reporting.
· Knowledge of contact center platforms such as Genesys Cloud, NICE, or similar, including chat, call center, and agent performance analytics.
· Familiarity with HR analytics, finance reporting, marketing campaign analytics, and enterprise KPI frameworks.
· Experience with data governance, data quality, data cataloging, and observability platforms such as Atlan and Monte Carlo.
· Proven success leading onshore-offshore delivery teams within Agile, Scrum, and Kanban environments.
· Strong stakeholder management, communication, and consulting skills, with experience working directly with executive and business leadership.
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Applications will be accepted until 10 Jul 2026.
Salary and Other Compensation:
The annual salary for this position is between $[137,500 - 161,500] depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
