Role: Desktop Support Engineer
Location: San Francisco, CA (Onsite)
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Roles and responsibilities:
· Provide on-site desktop support for end users.
· Deliver desk-side support during business hours.
· Take end-to-end ownership of incidents and service requests to ensure timely resolution
· Coordinate with cross-functional IT teams for issue resolution
· Support user onboarding, including device setup and account provisioning
· Manage incidents and service requests using ITSM tools (e.g., ServiceNow)
Skill matrix
Mandatory Skills (Top 5 Keywords or skills) | Skill Proficiency | |||
Years of Experience | Basic Knowledge | Medium | Expert | |
OS Imaging | 4+ | X | ||
Service Now | 4+ | X | ||
Windows/Mac support | 4+ | X | ||
Remote Desktop Support | 4+ | X |
Salary and Other Compensation:
Applications will be accepted until 23 July,2026
The annual salary for this position is between $60,000-$68,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
