As a Senior Business Analyst, you will make an impact by leading business analysis activities across ServiceNow client engagements, translating business needs into scalable technology solutions, and driving process improvement initiatives. You will be a valued member of the ServiceNow delivery team and work collaboratively with clients, technical consultants, quality assurance teams, and project leadership to deliver successful outcomes. You will also provide guidance and mentorship to Business Analysts while serving as a trusted advisor to stakeholders throughout the project lifecycle.
In this role, you will:
Lead business analysis activities across client engagements, including requirements elicitation, documentation, prioritization, and validation.
Partner with business stakeholders, process owners, and technical teams to identify challenges and recommend effective ServiceNow-based solutions.
Analyze business processes, conduct root cause analysis, and recommend improvements that enhance operational efficiency and service delivery.
Develop business cases, solution options, and feasibility assessments, clearly communicating risks, benefits, assumptions, and trade-offs to stakeholders.
Mentor and coach Business Analysts, support team development, and help ensure consistent delivery of high-quality analysis artifacts.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the Americas region. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Bachelor’s degree in Information Technology, Engineering, Science, or a related field.
5+ years of experience as a Business Analyst.
5+ years of experience designing, documenting, and improving business processes.
3+ years of experience supporting technology projects as a Business Analyst.
ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Business Process for Implementation certification.
ITIL v3 or ITIL v4 certification.
Strong experience in requirements gathering, business process analysis, business case development, and solution design.
Working knowledge of service management frameworks, process management principles, and SDLC methodologies.
Proficiency with Microsoft Excel, PowerPoint, Visio, and process modeling tools.
Excellent communication, stakeholder management, facilitation, and presentation skills.
Proven ability to analyze complex business challenges and translate them into actionable solutions.
These will help you stand out
Experience delivering ServiceNow implementations or transformation programs.
Six Sigma, Certified Process Design Engineer (CPDE), Agile/Scrum, Prosci, or TOGAF certifications.
Experience creating process maps, UML diagrams, BPM workflows, mockups, and data mapping documentation.
Knowledge of project management methodologies and PMO practices.
Experience supporting governance, organizational change, and business transformation initiatives.
Demonstrated leadership experience coaching and mentoring Business Analysts.
Strong consulting skills with the ability to influence senior stakeholders and drive consensus across cross-functional teams.
Applicants will be accepted till 08/30/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $88K - $97K depending on experience and other qualifications of the successful candidate
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
