ServiceNow QA Analyst
Location: Remote
Employment Type: Full-Time
Job ID: 00069776761
ServiceNow QA Analyst
About the Role
As a QA Analyst , you will make an impact by ensuring the quality, reliability, and performance of ServiceNow solutions throughout the software development lifecycle. You will be a valued member of the ServiceNow delivery team and work collaboratively with developers, business analysts, project managers, and client stakeholders to deliver high-quality solutions that meet business requirements. The Global Posting template recommends focusing on the most important responsibilities and qualifications while maintaining a concise, external-facing format.
In this role, you will:
- Design, develop, and execute test plans, test cases, and test scripts to validate ServiceNow solutions.
- Perform functional, integration, regression, and user interface testing across web and mobile platforms.
- Identify, document, track, and verify defects while partnering with development teams to ensure timely resolution.
- Analyze requirements and system specifications to identify gaps, risks, and opportunities to improve quality.
- Validate release readiness by assessing test coverage, results, and potential business impacts.
- Support Agile delivery teams throughout sprint planning, testing, and release activities.
- Proactively identify risks, recommend improvements, and contribute to quality assurance best practices.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
- Bachelor’s degree in Computer Science, Software Engineering, Mathematics, Engineering, or a related technical field.
- 5+ years of experience in software quality assurance testing.
- Experience creating and executing test cases, test plans, and defect management processes.
- Strong understanding of software testing methodologies, including functional, regression, integration, and user acceptance testing.
- Experience working in Agile development environments.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently while collaborating effectively with cross-functional teams.
These Will Help You Stand Out
- Experience testing ServiceNow applications and workflows.
- ServiceNow Certified System Administrator (CSA) certification.
- ITIL Foundation certification.
- Experience with automated testing tools and frameworks.
- Scrum or Agile-related certifications.
- Experience working directly with clients in consulting or enterprise delivery environments.
Salary and Other Compensation:
Applicants will be accepted till 8/14/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $86,000 - $100,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
