Job Summary
This hybrid role focuses on building and maintaining strategic client relationships to drive long term business value through business relationship management practices. The client relationship manager will collaborate closely with internal stakeholders and clients to understand needs align services and solutions and enhance satisfaction and retention. This role includes day time collaboration across functions structured account planning and proactive issue resolution while ensuring consist
Responsibilities
- Manage complex client portfolios by developing structured relationship plans that align client objectives with organization capabilities and measurable business outcomes
- Strengthen and expand existing client relationships while cultivating new stakeholder connections to increase the account footprint. Proactively identify, develop, and pursue new growth opportunities within the account.Strengthen and expand existing client relationships while cultivating new stakeholder connections to increase the account footprint. Proactively identify, develop, and pursue new growth opportunities within the account.
- Drive client satisfaction by proactively identifying service improvement opportunities and coordinating cross functional responses that address emerging needs and reduce operational friction
- Coordinate regular account reviews with clients to present performance insights discuss upcoming initiatives and agree on clear priorities that support long term value creation
- Guide the translation of client business requirements into actionable service roadmaps by partnering with internal teams and ensuring timely communication of expectations and milestones
- Oversee issue resolution processes by tracking escalations facilitating root cause analysis and ensuring corrective actions are implemented and monitored for sustained improvement
- Collaborate with commercial and delivery teams to shape proposals that reflect client context business relationship management principles and realistic commitments that can be reliably achieved
- Align relationship strategies with food services and hotel domain practices by incorporating sector insights into recommendations that support operational efficiency and guest experience enhancements
- Support hybrid working practices by organizing structured communication rhythms digital touchpoints and onsite interactions that maintain continuity and trust with client stakeholders
- Strengthen internal understanding of client environments by sharing business relationship management findings and fostering alignment between technology operational and commercial groups
- Monitor key relationship health indicators such as satisfaction retention trend drivers and feedback themes and convert them into clear actions that enhance client partnership resilience
- Promote adoption of business relationship management frameworks and tools across teams to standardize engagement methods and improve transparency on commitments dependencies and delivery risks
- Coordinate internal governance forums to ensure that commitments made to clients are tracked resourced appropriately and adjusted in response to changing business or operational constraints
- Document and communicate lessons learned from major engagements so that future client interactions benefit from improved practices and more consistent outcomes across the portfolio
Qualifications
- Possess extensive experience in business relationship management including structured stakeholder analysis value mapping and collaborative planning for complex enterprise clients
- Demonstrate strong background engaging with food services and hotel domain organizations with the ability to contextualize operational challenges and service models in client discussions
- Exhibit advanced communication and negotiation capabilities with a focus on clear expectation setting conflict management and transparent follow through across hybrid work environments
- Apply analytical skills to interpret account performance metrics risk indicators and qualitative feedback and convert these insights into targeted actions that improve relationship health
- Utilize collaboration tools and client management platforms effectively to maintain accurate records of engagements follow ups and commitments that support consistent day shift operations
- Show proven ability to work independently with minimal supervision while coordinating diverse internal contributors to deliver cohesive outcomes for strategic client accounts
- Display commitment to ethical practices sustainability considerations and inclusive client engagement approaches that reinforce organization purpose and broader societal impact
Certifications Required
Certified Business Relationship Manager CBTL or equivalent business relationship management certification preferred
Top Reasons to Join Our Team
Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive bonus plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.
Salary and Other Compensation:
The annual base salary for this position is between $150,000-$180,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual bonus program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
A Good fit for the Cognizant culture
A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
