Job Description
Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
User Management Activities (E.g: User Creation, Modification & Deletions etc.)
Hardware related PC/Network – Coordination with Desktop support team
Vendor communications, coordination during the System Hardware failures & any other Maintenances
Backup of the Standalone and Benchtop systems on regular basis
Application Software upgrades on the standalone systems.
Onboarding and off boarding Lab systems
Monthly patching coordination.
Backup & Restoration for the Lab systems
Lac/es Configuration
Update SOPs/ WIs
Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
Help maintain audit trails and support data archival processes.
Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
Ensure systems are validated and maintained according to SOPs and validation protocols.
Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
Participate in cross-functional meetings to improve lab workflows and system performance.
Support Audits Queries from the LAB IT side.
Skill Set Requirement
Holds a Bachelor’s degree
GxP Compliance Knowledge – Strong understanding of Good Practice (GxP) regulations and their application in a regulated environment.
Computer System Validation (CSV) – Proficient in validation principles, protocols, and documentation for computerized systems.
Laboratory Instrumentation Expertise – Solid understanding of laboratory instruments and their operational principles.
Analytical Techniques Knowledge – Familiarity with various analytical methods used in lab testing and analysis.
Lab Software Systems Proficiency – Working knowledge of software platforms used to manage laboratory data and workflows.
Problem-Solving Skills – Ability to identify, analyze, and resolve technical or process-related issues effectively.
Communication Skills – Strong verbal and written communication for cross-functional collaboration and documentation.
SOP Adherence & Regulatory Compliance – Ability to work within regulated environments while strictly following Standard Operating Procedures.
Ticketing System Proficiency (ServiceNow/Remedy) – Hands-on experience managing tickets, incidents, or service requests using ITSM tools.
Quality Management Process Knowledge (Problem/Deviation/Change/CAPA) – Working knowledge of quality management processes including deviation handling, change control
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
