Chief Functional Architect, SAP CX & Gen AI

As a Chief Functional Architect, SAP CX & Generative AI, you will lead the design of innovative SAP Customer Experience (CX) solutions that help global organizations transform customer engagement, procurement operations, and business performance. You will partner with business leaders, enterprise architects, and delivery teams to create scalable cloud-based solutions that leverage SAP CX, advanced analytics, and generative AI capabilities to drive meaningful business outcomes.

In this role, you will:

· Lead the design and governance of enterprise SAP CX cloud architectures that integrate generative AI capabilities to enhance customer experiences and business outcomes.

· Translate complex customer experience, procurement, and analytics requirements into scalable SAP CX solution roadmaps and functional designs.

· Partner with business and technology stakeholders to define future-state operating models and transformation strategies across customer engagement and procurement domains.

· Drive the integration of SAP CX solutions with procurement, analytics, and enterprise platforms to enable seamless data flow and process optimization.

· Guide the responsible adoption of generative AI capabilities to improve personalization, forecasting, decision support, and intelligent process automation.

· Mentor cross-functional teams on SAP CX architecture best practices, governance standards, and reusable solution patterns.

· Evaluate and continuously improve solution performance to ensure alignment with evolving business objectives and responsible AI practices.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position in New York. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

· Extensive experience architecting and delivering SAP CX cloud solutions in complex enterprise environments.

· Expertise SAP CX roadmap planning, solution mapping, and large-scale digital transformation initiatives.

· Strong understanding of customer experience processes across sales, service, marketing, and commerce.

· Proven experience with spend management analytics, procurement process optimization, and eProcurement solutions.

· Experience implementing solutions within life sciences or other highly regulated industries.

· Knowledge of generative AI technologies and responsible AI governance frameworks.

· Excellent stakeholder management, communication, and leadership skills.

· SAP Certified Application Associate in SAP CX or related SAP certification.

· AI, Machine Learning, or Generative AI certification from a major cloud provider.

· Experience integrating SAP CX with ERP, procurement, analytics, and cloud-native platforms.

· Knowledge of enterprise architecture, data strategy, and cloud transformation initiatives.

Salary and Other Compensation

The annual base salary for this position is between $198,000 and $225,000, depending on experience, qualifications, geographic location, and other factors permitted by law.

This position is also eligible for Cognizant's discretionary annual incentive program, subject to the terms and conditions of the applicable incentive plan.

Benefits

· Medical, dental, and vision insurance

· Life insurance

· Paid holidays and paid time off (PTO)

· 401(k) plan with company contributions, subject to plan terms

· Short-term and long-term disability coverage

· Employee assistance and wellbeing programs

· Learning and professional development opportunities

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify compensation and benefits programs at any time, consistent with applicable law and business requirements.

Applications will be accepted until October 15, 2026.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Things to know before you apply

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.