A Cognizant CRM strengthens and grows the company's relationships with an existing client or group of clients so that they will continue using Cognizant for business whilst also identifying new opportunities to increase revenue. This role will be responsible for a mix of key Public Sector and Banking clients, across existing and strategic new logos. You will be adept at farming accounts and successful in capitalising on new growth logos.
You will develop strong relationships with the clients, connecting with key business influencers and decision-makers. Maintaining the core Cognizant values in all interactions with clients to ensure satisfaction and a consistent high-level experience is critical.
You will be part of the Markets Team and report to the portfolio Client Partner. You will also bring together cross-functional internal teams to deliver thought leadership and client solutions.
The nature of the role will see you regularly in close proximity with the key decision-makers within the customer environment. As such, building a strong bond and ensuring that the full range of solutions and services that Cognizant offers are well known to the customer and that opportunities for further engagement are identified and actioned. You will be equally comfortable engaging at the CxO level as you are comfortable with business SMEs.
Key deliverables:
- Build strong relationships with allocated clients to promote Cognizant as the partner of choice.
- Always be seeking and identifying additional opportunities for further engagement with the customer in line with Cognizant’s capabilities
- Achieve revenue, margin and TCV targets, ensuring effective management of the client P&L.
- Provide accurate revenue forecasts and maintain pipeline tracking
- Engage in a productive and focused dialogue with the customer to consultatively scope their requirement, understanding business requirements and desired outcomes.
- Continuously maintain and develop the account pursuit plan with on-time and on-budget delivery, consistently looking to improve quality and profitability.
- Work with all groups within Cognizant, to ensure client satisfaction and timely response to client queries.
- Ensure delivery of excellence, that the quality of the service provided meets contractual requirements, legal obligations, and organisational policies and procedures.
- Own the dialogue and initiation of renewal of contracts
- Lead the sales strategy and work closely with pre-sales and technical resources to create compelling propositions.
- Negotiate contracts and close agreements to maximize profits.
- Identify additional opportunities for further engagement with the customer in line with Cognizant’s capabilities and actively promote these capabilities and new service/product offerings.
Required Experience:
- The successful candidate will have 8-10 years’ experience and have held responsibility for an enterprise portfolio of clients.
- Experience in selling consulting and professional services.
- Experience of technical and delivery in one or more of Infrastructure, Cloud Migration and Digital Transformation, Data and AI
- Proven track record of closing $2-$10m+ NZD deals
- Consistent quarterly and yearly quota achievement using consultative solution selling
- Bachelor's degree preferred but not mandatory with equivalent experience.
- Experience of working for a large global or international organisation preferred.
Top Reasons to Join Our Team
- Wide exposure to industry, product, and functional best practices; as well as world-class teams supporting your sales pursuits.
- Supportive management team that rewards initiative & success.
- An exciting, industry leading practice where you can truly build a long-term career.
- Congenial, collaborative, and success-oriented culture; the opportunity to work with and learn from a diverse, highly experienced team of business professionals.
- Tremendous opportunities for growth with a real career path promoting career advancement both locally and internationally.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
