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ServiceNow Technical Consultant

00070304104

Senior ServiceNow Technical Consultant
Remote · Spain / Portugal

About the role

We're looking for a Senior ServiceNow Technical Consultant to lead the technical and logistical deployment of cloud-based ServiceNow solutions for our top-tier clients. You will be responsible for developing ServiceNow modules and web services, scoping requirements, configuring and customising the platform, and delivering high-quality technical solutions across the full project lifecycle — all while working remotely from Spain or Portugal.

Why join us?

HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE FROM SPAIN OR PORTUGAL — Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

  • Restaurant tickets for every working day
  • Permanent contract — we're investing in a long-term relationship
  • Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
  • Referral bonus — bring great people in and get rewarded
  • Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

  • 5+ years of hands-on ServiceNow development, configuration, and implementation experience across multiple modules
  • ServiceNow Certified System Administrator (CSA) — required
  • Certified Application Developer (CAD) or one or more CIS certifications (CIS-ITSM, CIS-ITAM, CIS-SIR) — desired
  • Strong scripting knowledge in JavaScript including GlideScript, HTML, CSS, and general web technologies
  • Demonstrated implementation experience in at least one major ServiceNow suite: ITSM, HAM/SAM, ITOM, or SecOps-SIR
  • Experience with CMDB, CSDM, and managing data through import sets and transform maps
  • Experience implementing and supporting integrations using REST/SOAP web services, Integration Hub, and JDBC
  • Experience integrating ServiceNow with enterprise systems such as SAP, Azure, Active Directory, Teams, Snowflake, or Power BI — a plus
  • Strong understanding of ITSM principles and ITIL best practices
  • Experience with Agile and DevOps methodologies for platform development and release management
  • Degree in Software Engineering, Electronic Engineering, or a related field
  • Excellent communication skills — able to articulate technical concepts to both technical and non-technical audiences
  • Fluent English — required. Spanish language skills are a plus

What you'll do

  • Perform core configuration and customisation tasks on the ServiceNow platform including Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs
  • Design and develop custom applications, forms, lists, reports, and dashboards to meet client-specific requirements
  • Create, configure, and optimise workflows, Flow Designer flows, and custom workflow activities for Service Catalog and ITIL processes
  • Develop and maintain the Service Portal using HTML, CSS, AngularJS, and other web technologies
  • Implement and support integrations between ServiceNow and external systems using REST/SOAP, Integration Hub, and JDBC
  • Manage platform data using Import Sets and Transform Maps, ensuring CMDB integrity and CSDM compliance
  • Work closely with Functional Consultants and Business Analysts to translate process requirements into efficient technical designs
  • Conduct unit testing, support QA and UAT, and manage code migration across instances using Update Sets or CI/CD pipelines
  • Adhere to ServiceNow and industry best practices to minimise technical debt and ensure platform stability
  • Create and maintain detailed technical documentation including design specifications, development logs, and post-implementation guides
  • Communicate technical problems and solutions clearly to both technical and non-technical audiences
  • Provide 2nd and 3rd level ServiceNow support, resolving incidents, enhancements, and defects using JavaScript and server-side scripting

Ready to deliver enterprise-scale ServiceNow solutions from anywhere in Spain or Portugal? Apply now and let's talk.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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