We are seeking an experienced Messaging & Collaboration Lead to manage, support, and enhance the organization's messaging, collaboration, device management, and identity management platforms. The ideal candidate will possess strong expertise in Microsoft 365, Intune, Okta, Proofpoint, SharePoint Online, and MDM solutions, ensuring secure, reliable, and efficient end-user collaboration services. The role will also involve driving platform modernization, governance, security compliance, and operational excellence.
Key Responsibilities
Messaging & Collaboration
- Lead administration and support of Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint Online.
- Design, implement, and maintain messaging and collaboration solutions to ensure high availability and performance.
- Manage mail flow, email security, retention, archiving, and compliance policies.
Endpoint & Mobility Management
- Manage and support Microsoft Intune and Mobile Device Management (MDM) solutions.
- Configure device compliance, application deployment, conditional access, and endpoint security policies.
- Ensure secure management of corporate and BYOD devices.
Identity & Access Management
- Administer and support Okta Identity and Access Management platform.
- Configure SSO, MFA, lifecycle management, and federation integrations.
- Collaborate with security teams to implement identity governance and access controls.
Security & Email Protection
- Manage and administer Proofpoint solutions for email security, threat protection, and data loss prevention.
- Monitor email security incidents and implement remediation measures.
- Ensure compliance with organizational security policies and industry standards.
SharePoint Administration
- Administer SharePoint Online sites, permissions, governance, and content management.
- Support business users in leveraging SharePoint for collaboration and document management.
- Implement best practices for site architecture, security, and lifecycle management.
Operations & Service Management
- Develop operational procedures, technical documentation, and knowledge base articles.
- Coordinate with vendors, internal stakeholders, and cross-functional teams.
- Drive continuous improvement initiatives and platform modernization projects.
Required Skills & Experience
Mandatory Skills
- Strong hands-on experience with:
- Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online)
- Microsoft Intune
- Okta Identity Management
- Proofpoint Email Security
- SharePoint Online
- Mobile Device Management (MDM)
- Experience managing enterprise collaboration and messaging environments.
- Knowledge of Microsoft security and compliance features.
Good to Have Skills
- Azure Active Directory (Microsoft Entra ID)
- Windows Server Administration
- VMware Infrastructure
- PowerShell scripting and automation.
- Microsoft Security solutions (Defender, Conditional Access, DLP).
- Hybrid Exchange and Active Directory environments.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Relevant certifications preferred:
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft Intune / Endpoint Administrator
- Okta Certified Administrator
- ITIL Foundation
Key Competencies
- Leadership and stakeholder management
- Excellent communication and presentation skills
- Customer-focused approach
- Flexible to work in shifts and long hours
- Work from client location minimum 4 days/week
Preferred Experience: Managing enterprise environments supporting 4000+ users with global messaging, collaboration, and endpoint management services.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
