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IT Infrastructure Support Lead

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As an IT Infrastructure Support Lead you will make an impact by leading the day-to-day operations, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role acts as the primary operational lead for End User Computing (EUC), Server Infrastructure, Active Directory, Microsoft 365, Networking, Cloud Services, Security Operations, Datacenter Services, and Service Management processes.

The position requires strong technical expertise combined with leadership capabilities to manage support teams, drive incident resolution, coordinate with vendors and technical tower leads, and ensure high availability of business-critical systems. The Infrastructure Support Lead will also play a key role in infrastructure transformation initiatives

In this role, you will own the following:

Infrastructure Operations Management

· Lead daily IT infrastructure operations across server, storage, network, cloud, end-user computing, collaboration platforms, and security services.

· Ensure availability, reliability, and performance of critical infrastructure components.

· Manage infrastructure support activities to meet agreed SLAs and operational KPIs.

· Coordinate support across multiple technology towers and service providers.

· Provide leadership during critical incidents and major outage situations.

· Oversee desktop, laptop, mobile device, printer, and collaboration tool support operations.

· Lead deployment, patching, imaging, software distribution, and asset lifecycle management activities.

· Manage support for Microsoft 365, Teams, Outlook, OneDrive, and SharePoint environments.

· Support the development and testing of Disaster Recovery (DR) and Business Continuity Plans (BCP).

  • Oversee Windows and Linux server environments.
  • Coordinate server provisioning, patch management, upgrades, and decommissioning activities.
  • Manage Active Directory, Group Policy, DNS, DHCP, and identity management services.
  • Ensure infrastructure is maintained according to security and compliance requirements.
  • support for LAN, WAN, Wi-Fi, VPN, firewalls, load balancers, and network security devices.
  • Manage datacenter operations, including racks, cabling, power, environmental monitoring, and equipment installations.

Service Management & Governance

  • Lead Incident, Problem, Change, and Request Management processes.
  • Drive root cause analysis and corrective action planning.
  • Participate in CAB (Change Advisory Board) reviews.
  • Develop and maintain service reports, dashboards, and executive status updates.
  • Ensure compliance with ITIL best practices.

Team Leadership

  • Lead infrastructure support engineers and onsite support teams.
  • Provide technical guidance, mentoring, and performance coaching.
  • Manage resource planning, workload balancing, and skill development.
  • Support recruitment, onboarding, and training of infrastructure personnel.

Vendor & Stakeholder Management

  • Manage relationships with infrastructure vendors and service providers.
  • Coordinate hardware procurement and service delivery activities.
  • Coordinate infrastructure recovery exercises.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Mississauga, ON.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

  • Windows Server Administration
  • Active Directory & Group Policy
  • DNS, DHCP, TCP/IP Networking
  • Microsoft 365 Administration
  • Azure Active Directory (Entra ID)
  • VMware / Hyper-V
  • Storage & Backup Technologies
  • SCCM / MECM
  • Microsoft Intune
  • JAMF
  • Windows 10/11 Administration
  • Device Lifecycle Management
  • ServiceNow

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We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Total compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $64000 to $74500 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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