About the role
As an Engagement Lead, you will make an impact by driving successful client engagements, ensuring operational excellence, and delivering business outcomes across complex programs and portfolios. You will be a valued member of the delivery leadership team and work collaboratively with client executives, business stakeholders, delivery teams, and cross-functional partners to drive customer success, innovation, and growth.
In this role, you will:
- Serve as the primary point of contact for client executives and business stakeholders, building trusted relationships and aligning delivery outcomes with business objectives.
- Own end-to-end delivery accountability, including governance, service quality, risk management, operational performance, and issue resolution.
- Lead account financial management activities, including revenue planning, forecasting, profitability management, resource planning, and commercial governance.
- Drive transformation initiatives focused on modernization, automation, cloud, data, analytics, and AI-enabled business outcomes.
- Partner with sales, solution, and delivery teams to identify growth opportunities, support renewals, and expand strategic client relationships.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Cincinnati, Ohio. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Bachelor's degree or equivalent professional experience.
- Significant experience leading large-scale client engagements, programs, portfolios, or managed services environments.
- Proven ability to build relationships and influence executive-level stakeholders.
- Strong experience in delivery governance, operational management, KPI/SLA oversight, and risk management.
- Experience managing financial performance, including forecasting, revenue, margins, budgeting, and resource planning.
- Demonstrated success leading geographically distributed teams and driving cross-functional collaboration.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
These will help you stand out
- Experience delivering Data, Cloud, Analytics, AI, Digital Transformation, or Modernization initiatives.
- Strong commercial acumen with experience supporting account growth, renewals, and business development activities.
- Experience leading process optimization and continuous improvement programs.
- Knowledge of large-scale delivery models involving onsite, offshore, and global teams.
- Professional certifications such as PMP, PgMP, Agile, or SAFe.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Salary and Other Compensation:
Applications will be accepted until September 13, 2026.
The annual salary for this position is between $ 135,000 - $ 155,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
