Client Relationship Manager - Retail, Consumer Goods, Manufacturing and Logistics

Cognizant engineers modern businesses to improve everyday life. As a leading AI Builder and technology services provider, we help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in an accelerating world of change. Our associates work at the intersection of deep industry expertise and advanced AI capability to deliver outcomes that matter.

As a Client Relationship Manager within the Products & Resources practice, you will be a key contributor to growing business and managing customers across Cognizant's Singapore market.

• Support the Client Partner and act as business owner for assigned accounts, managing the day-to-day activities and profitability of the portfolio.

• Proactively identify new and expansion opportunities and extend existing agreements.

• Partner with delivery teams to maximize renewal business, optimize the resource mix, and navigate scope changes to ensure client expectations are met.

• Establish a positive client experience through managed delivery excellence.

This is a highly visible role offering challenging, high-growth opportunities. It calls for strong business acumen, leadership presence, and a self-motivated, results-oriented approach.

• Serve as the primary management contact and client liaison, operating as a trusted advisor to CXOs and other key stakeholders.

• Own and manage the account's P&L, business planning, and budgeting.

• Drive account mining and penetration strategies, and actively manage the pipeline for growth and development of the account portfolio.

• Lead negotiation of commercial terms across engagements.

• Manage client expectations, provide regular updates to senior management, and participate in steering and governance review meetings.

• Partner with the delivery team and third-party vendors to minimize project risk and ensure project goals are met.

• Provide thought leadership and innovation in managing strategic customers, positioning Cognizant's AI Builder capabilities as part of the account's growth agenda.

• Account revenue growth, profitability (P&L), and total contract value (TCV) against plan.

• Pipeline health and conversion for account mining, renewal, and expansion opportunities.

• Client satisfaction and relationship health (CSAT / NPS) across key stakeholders.

• Delivery risk management and resolution, measured through steering committee and governance outcomes.

• Timely, accurate business planning, budgeting, and reporting to senior management.

Experience

• 10+ years of experience in account management, domain consulting, and business development within the IT services industry, with a proven track record managing global and local clients. IT services sales and delivery experience is a core requirement of this role and is not interchangeable with general account or program management background.

• Seasoned business development professional with a strong record of managing, retaining, and growing client business.

• Strong knowledge of the ASEAN market across both technology and business segments.

• Experience in Retail, Consumer Goods, Manufacturing, and Logistics sectors will be a beneficial asset.

• Experience and knowledge of current digital and AI-led innovations, with a track record of selling transformational solutions as part of an AI Builder proposition.

• Experience operating in an onsite / offshore delivery model will be advantageous.

Skills & Attributes

• Strategic thinker who is confident, plans ahead, and stays the course.

• Proven track record of improving business performance and winning deals.

• Experience navigating a large, multi-dimensional matrix organization.

• Ability to work effectively with multicultural and geographically distributed teams.

• Collaborative team player, able to lead and align different teams toward a common goal.

• Strong negotiation, communication, and facilitation skills.

• High diligence and sound work ethics.

Interested candidates should submit their application through the Cognizant careers portal. Shortlisted candidates will be contacted for an initial screening discussion.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Things to know before you apply

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.